Digital Marketing Customer Service

ISIAKA HAFIZAT EJIMA

Contact Address: No *, Cosmos Avenue, Baruwa Ipaja, Lagos

Email: ***************@*****.*** Tel: 070******** OBJECTIVES

Seeking a challenging career with a progressive organization that provides an opportunity to capitalize on my technical skills and abilities, and also to contribute my sincere quota to improve organizational objectives and achieve managerial targets and goals and Possess professional skills and experience in teaching and research within the discipline of Mass Communication. Have excellent communication, presentation, organizational, and writing skills along with the ability to think creatively as well as work efficiently to meet crucial deadlines.

PERSONAL PROFILE

Self-motivated and a great team player.

Good organizational ability with an analytical mind to problem-solving.

Strong presentation skills.

Excellent written and oral communication abilities.

Diligence and commitment in carrying out assignments.

Computer appreciation, and proficiency in Microsoft Office package. ACADEMIC QUALIFICATIONS

2021-2022 National Youth Service Corps (NYSC)

2016-2021 Kogi State University, Anyigba, Kogi State B.Sc. Mass Communication

2009-2015 Cedar College Lagos

Senior Secondary School Examination (SSCE)

2003-2009 Silver Fountain International School Lagos First School Leaving Certificate (FSLC)

WORKING EXPERIENCE

2024-2025 Tech Power Africa

Post: IT Sales Consultant

Main Duties Performed

Identified and pursued new business opportunities in the IT sector.

Developed and maintained relationships with existing clients to understand their technology needs.

Provided expert advice on IT solutions and services to clients.

Conducted product demonstrations and presentations to showcase TECHPOWER AFRICA's offerings.

Collaborated with the sales team to meet sales targets and expand the customer base.

Conducted thorough needs assessments to understand clients' digital marketing goals.

Developed customized digital marketing plans to meet clients' objectives.

Implemented and managed digital marketing campaigns across various channels.

Monitored and analyzed campaign performance to optimize results.

Provided regular reporting and insights to clients to ensure transparency and accountability. 2022-2024 YEHGS UK (Italian Coffee Ventures) Ikeja Post: Customer Care Representative/Online Sales Representative Main Duties Performed

Explaining and demonstrating products to online customers.

Meeting sales targets.

Compiling weekly and monthly reports.

Maintaining client records.

Engaging with clients and creating a positive relationship with them. 2021-2022 National Youth Service Corps (NYSC) Aleka Academy Ankpa, Kogi State. Post: English Language Teacher

Main Duties Performed

Organizing classroom lectures and coursework for the students.

Assign homework and interesting exercises.

Identify students with special requirements and create individualized plans.

Determine exam and assignment grades.

Provide feedback based on workload and classroom behaviour. 2018 Nigerian Television Authority (NTA) Idah, Kogi State Industrial Training Post: Reporter

Main Duties Performed

Attending to visitors.

Typing, preparing, and collecting reports.

Maintaining diaries and arranging of appointments.

Production help.

2017-2019 Fusion FM 91.7 Kogi State University, Anyigba Post: Presenter

Main Duties Performed

Presenting Vox pop programmes.

Production helps.

Answering phone calls during programmes.

Creative inputs.

HOBBIES

Reading

Writing

Teaching

Research work

REFERENCE

Available on Request.

LANGUAGES

English Language (Advanced Reading and Writing).

Contact this candidate