Front Desk Customer Service
Resume:
**********@****.**
San Diego, CA **126
Skills
Customer relationship management
Time management
Scheduling
Office administration
Problem-solving
Communication (oral and written)
Appointment scheduling
Customer service
Confidentiality handling
File organization
Hospitality services
Front desk operations
Conflict management
Office organization
Supply management
Education
05/2017
Bachelor of Science:
Two Foreign Languages
Karaganda State University GPA 3.8
Karaganda
05/2014
Some College (No Degree):
Philology of Kazakh Language and Literature
Zh. Musin Pedagogical College
Kokshetau
Languages
English:
Full Professional
German:
Elementary
Kazakh :
Professional
Turkish:
Elementary
Spanish:
Elementary
Russian:
Native/ Bilingual
Websites, Portfolios, Profiles
https://www.linkedin.com/in/lyudmila-mironova-6668b6374?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app
Professional Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go the extra mile to assist others with solving problems.
Work History
Holiday Inn Express Hotel - Front Desk Receptionist
San Diego, CA
01/2025 - Current
- Greeted guests and managed check-in/check-out.
- Managed appointments, data entry, and resolved customer issues.
Greeted guests warmly upon arrival at luxury resort.
Managed multi-line phone system for incoming calls and guest inquiries.
Coordinated room bookings using property management software effectively.
Assisted guests with check-in and check-out processes efficiently.
Provided information about resort amenities and local attractions to guests.
Handled guest complaints with professionalism and empathy.
Maintained organized front desk area and ensured cleanliness regularly.
Collaborated with housekeeping to ensure timely room readiness for arrivals.
Greeted customers warmly and made them feel welcome.
River Advice - Front Desk Agent
Switzerland
04/2023 - 01/2024
- Welcomed guests, managed reservations, and handled front desk operations.
- Maintained accurate records, improved guest satisfaction, and handled check-ins/outs.
- Handled multi-line phones and directed inquiries.
Greeted guests warmly and ensured smooth check-in and check-out processes.
Handled guest inquiries and resolved issues promptly and professionally.
Answered phones, responded to inquiries, and took messages.
Reethi Faru Resort - Front Desk Receptionist
Maldives
07/2021 - 11/2021
- Maintained visitor logs and ensured policy compliance.
- Handled data entry, sensitive data confidentiality, and directed phone inquiries.
Managed multi-line phone system for incoming calls and guest inquiries.
Greeted guests warmly upon arrival at luxury resort.
Performed data entry into computer systems to maintain accurate records of customer information.
Input customer data into reservation systems and updated to reflect room changes.
Rush Hotel - Front Desk Assistant
Astana
09/2020 - 03/2021
- Managed guest check-ins, payments, and confidentiality.
- Assisted management with inventory and guest satisfaction.
Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
Created and optimized employee schedules for shift coverage.
Maintained cleanliness of front desk area throughout shift; stocked supplies as necessary.
Provided support to other departments within the hotel, such as housekeeping and maintenance when needed.
Answered guest inquiries, recommending shopping, dining or entertainment.
Languages
Kazakh - Full Professional, English - Full Professional, Russian - Native or Bilingual, German - Limited Working, Spanish - Elementary, Turkish - Elementary
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