Customer Service Front Desk
Resume:
Nia White
Columbia, MD *****
**********@*****.***
SKILLS
● Medication Administration & MAR Management
● Patient Scheduling & Telehealth Experience
● Behavior Documentation & Crisis Response
● Excellent Verbal & Written Communication
● Microsoft Office Suite (Word, Excel, PowerPoint)
● Experience in Elder & Dementia Care
● Relationship-Building with Patients
EXPERIENCE
Server, Columbia,Md -Texas Roadhouse Columbia,md
December 2024 - PRESENT
● Delivered high-quality customer service in a high-volume, fast-paced restaurant environment.
● Maintained detailed knowledge of the menu and provided personalized recommendations to guests.
● Handled multiple tables efficiently while ensuring accuracy in order-taking and timely food delivery.
● Collaborated closely with kitchen and bar staff to meet guest expectations.
● Managed customer concerns with professionalism and ensured satisfaction to encourage repeat business.
● Regularly met or exceeded upselling and sales goals. Medication Tech/ Caregiver - Transition Healthcare Sykesville,Md December 2023- November 2024
● Administered prescribed medications to residents in accordance with physician instructions and facility policies.
● Performed basic medical tasks such as checking vital signs and reporting abnormalities.
● Maintained accurate medication logs and ensured compliance with state regulations.
● Monitored and documented patient reactions, side effects, and medication adherence.
Direct Support Personnel / Cmt - Community Options, Baltimore Maryland
April 2022- December 2023
● Provided support for individuals with developmental disabilities.
● Documented behavior plans and assisted with medication distribution.
● Facilitated daily activities, outings, cooking, and personal hygiene. Caregiver - Jemisun Healthcare, Laurel Md
May 2021 - March 2022
● Supported clients with bathing, dressing, feeding, and medication adherence.
● Observed and reported changes in behavior and physical condition. Receptionist - Right weight LLC Greenbelt, Md
April 2021 - May 2021
● Scheduled patient appointments and managed medical documentation.
● Assisted with front-desk duties and handled patient payments. Customer Service /Food services - Maggianos,Red Robin, Buffalo Wild Wings 2nd Avenue, Columbia MD,
November 2017 - April 2020
● Scheduled patient appointments and managed medical documentation.
● Assisted with front-desk duties and handled patient payments. Customer service / Retail - Food lion(now L.A Mart), Forever 21, H&M, Columbia, maryland
July 2015 - March 2016
● Assisted customers with purchases, returns, and product inquiries while providing exceptional service in a fast-paced retail environment.
● Operated cash registers, handled credit/cash transactions, and balanced cash drawers with accuracy.
● Maintained organized and clean sales floors, fitting rooms, and merchandise displays.
● Restocked inventory and followed store procedures to meet loss prevention standards.
● Collaborated with team members during store openings, closings, and sales events.
● Responded quickly to customer needs, including special accommodations and complaints.
EDUCATION
Howard Community, Columbia, Md - Associates Degree Progress
Major: Criminology (2015–2020)
Dispensary Technician (2024- present)
Oakland Mills High school, Columbia, MD - Diploma August 2011 - May 2015
● Activities:Athlete Soccer Captain, Choir, LGBTQ+ Club, Team Manager AWARDS
● Boys State Championship, 2015 – Team Captain
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