Project Management Support Specialist

WORK EXPERIENCE:

IT Coordinator - RDU Region

Triangle Family Dentistry - (Feb. 2020 - Mar. 2022)

● Primary Support: Acted as the first point of

contact for all IT-related issues and inquiries,

providing a single, reliable source of support for users.

● Hardware and Software Management: Purchased,

deployed, managed and repaired various hardware &

software for end-users.

● Vendor Collaboration: Partnered with third-party vendors to resolve advanced support issues, and

ensure timely issue resolution.

● Compliance & Security Oversight: Ensured IT

systems complied with applicable laws and

regulations (HIPAA).

● Project Management: Coordinated and managed IT

projects from conception to implementation,

ensuring alignment with business objectives and

timely completion within budget constraints.

Network Technician - NC, VA, AL

Lightwave Dental - (Mar. 2022 - Sept. 2024)

● Network Optimization and Design: Evaluated,

improved, and designed computer networks, across

multiple facilities, to enhance performance, resolve bottlenecks, and guarantee a robust and reliable

infrastructure.

● Cross-Functional IT: Collaborated with and led IT teams to address client technology needs, ensuring seamless operations and enhancing client

satisfaction and retention.

● Documentation: Maintained accurate and

comprehensive documentation, including

procedures, inventories, and training materials, to support ongoing operations and training.

Technical Support Specialist/ Tradesman Helper - GA Mosley Construction - (Jun. 2013 - Ongoing)

Assists with various tradesman tasks, billing management while also providing tech support in order to enhance business operations.

TECHNICAL SKILLS:

● PC configuration, Installation, Repair &

Troubleshooting methods

● Network Switch, Router, Firewall & Cable

Management.

● Documentation (Instructional, Inventory,

Training Material)

● Installation & Repair (VoIP Phones, AIO

Printers, Fax, Wireless Devices, Conference

Room Equipment)

● Cisco, Aruba Network Administration

SOFT SKILLS:

● Active Listening

● Customer support

● Working under pressure

● Independent Work/ Self motivated

● Interpersonal/ Communication Skills

● Team Player/ Collaboration

● Onsite/ Remote work

● Project Management

● Continuous Learner

● End-User Training

SOFTWARE USED:

● Windows XP-11 & MacOS (Sierra - Ventura)

● Microsoft (365, Azure, Sharepoint, Teams, Intune)

● Password Management (Bitwarden, LastPass)

● RDP Software (Splashtop, AnyDesk, Teamviewer,

LogMeIn, Windows/ MAC RDP)

● VPN FWaaS (Cato)

● Video Conference (Zoom, WebEX)

● Virtualization (Parallels)

● Ticketing Software (Freshservice)

● Project Management (Wrike)

Education and Certifications:

● Bachelors Liberal Arts & Humanities - NC A&T

● CompTIA A+ - Wake Tech Tech Hire Program

● Studying: Google Project Management, CCNA,

LPIC-1

Highly adaptable and motivated IT Support Specialist with over 9 years of diverse experience, ranging from Tier 1 HelpDesk to IT Coordinator and Network Technician roles. Proven expertise in company-wide data/ software migrations, troubleshooting, meeting budgetary goals, and ensuring high client satisfaction. Known for providing genuine care for clients and is eager to apply my expertise in a dynamic IT role.

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