Digital Transformation Data Platforms

SHUBHAM AGARWAL

Arlington, VA 571-***-**** *******.*******@*****.*** linkedin.com/in/shagarwa

INFORMATION TECHNOLOGY EXECUTIVE

Executive business, data, and technology professional with 15+ years in data engineering, software development, and product management. Proven track record in leading large teams, driving digital transformation, and optimizing business processes to achieve significant cost savings. Expertise in modernizing legacy systems, implementing Agile and DevOps practices, building data platforms, and enabling SaaS and AI solutions. Skilled in integrating innovative solutions to enhance operational efficiency and data management capabilities.

KEY STRENGTHS

Execution Relationship Building Strategic Leadership Change Leadership Operational Excellence Technical Acumen Team Leadership Negotiation Skills Communication CAREER HIGHLIGHTS

• IT Strategy & Execution: Implemented an IT modernization strategy focused on upgrading existing technology, utilizing cloud solutions for scalability, mitigating cybersecurity risks, and employing agile delivery methods. This led to a 30% reduction in development costs, an improvement in the customer satisfaction (CSAT) score, and the resolution of 20 significant risks and audit findings.

• Financial Planning & Analysis: Managed P&Ls exceeding $100M and developed several 3–5-year business transformation plans and business cases. The projects were delivered within a 2-3% variance of the forecasted budget and timeline.

• People & Culture: Encouraged a lean organizational structure and personal accountability for growth and development. This led to a low attrition rate of 1% over five years, a 30% increase in full-stack development skills among staff and upskilling in big data and AI/ML technologies.

• Data Strategy: Shifted the strategy from a defensive to an offensive approach, which included enabling business self-serve platforms, integrating AI/ML solutions into business process automation, and experimenting with large language models (LLMs).

• Innovation: Utilized collaborative experimentation across the organization to drive innovation, embedding it into agile planning during execution. Conducted 15 proof of concepts (POC) annually with a 70% success rate, leading to their implementation into production. EXPERIENCE

Freddie Mac, Mclean, VA Nov 2015 - Present

Software Engineering Director October 2021 – Present Managed a yearly budget of $15M and a team of 75+ developers, data scientists, data engineers, MLOps engineers, data modelers, product managers, and data analysts to build data solutions and software applications for business partners to automate processes, reduce operational risks, and provide real-time data insights.

• Curated a transformation roadmap and business case for a business unit, enabling the use of technology for optimizing and automating business processes, resulting in savings of $2M YoY.

• Leading a 3 year, $28M technology transformation effort to modernize a 20+ year-old platform, migrating data to the cloud, re-platforming applications with modern technologies, and eliminating manual data processing by end users. This is expected to result in savings of $3M YoY.

• Implemented foundational AI ready data platform for the division in collaboration with enterprise and business partners, promoting data democratization, AI self-service, enhanced security, improved data governance, and efficient model risk management.

• Collaborated with business, technology, and industry stakeholders to define a B2B API Data Exchange Strategy aimed at automating data collection and submission while enhancing data quality. The strategy targets a 15% improvement in internal operational efficiencies for end-to-end business processes.

• Worked with the cybersecurity team to implement initiatives like ransomware protection, data protection, and vulnerability management, embedding a security-first approach in development processes. This led to the early closure of audit findings and the elimination of high-risk vulnerabilities.

• Heavily invested in building strong partnerships with over 20 SaaS, cloud, and staffing service providers, focusing on shared goals and mutual benefits. Negotiated favorable pricing terms, resulting in a 10% reduction in contract costs YoY. Intentionally, leveraged these partnerships to upskill employees through specialized training.

• Drove a workforce upskilling strategy to ensure future growth and success of employees, considering the rapidly changing technology landscape, including recent advancements in AI/ML. Software Engineering Manager October 2018 – September 2021 Led and managed a team of 50 developers to implement data solutions for business analytical needs and software applications for business process automation.

• Pioneered the adoption of Agile and DevOps practices in software development, reducing time to market from 12 months to 3 months and increasing throughput by 30%.

• Led the transition from project-based to product-based teams. Created fusion teams of IT and business team members with joint commitment of resources and funding from business and IT alike. This reorganization was accompanied by upskilling staff and redefining roles and responsibilities, which aligned with the adoption of Agile and DevOps.

• Successfully migrated monolithic applications to a distributed containerized architecture for agility, easier management, resource efficiency and scalability.

• Introduced and championed the use of NoSQL databases (MongoDB) in the technology stack, for greater flexibility and ease of use in application development lifecycle, and future proofing for scale.

• Successfully implemented and scaled Tableau to 500 users across the division. Tableau implementation as a single source of truth for financial, and operational data resulted in reduced operating expenses of $1M per year spent on data collection.

• Drove the vision and implementation of a master data management solution for multifamily properties to enable property performance surveillance and improved analytics. The solution was widely used during COVID to provide relief to multifamily tenants.

• Promoted business and data literacy among the technical staff across the division by running a Community of Practice.

Product Analysis Technical Lead November 2015 – September 2018 Led and managed a team of business and data analysts to define scope, requirements, and testing strategy/plans for software development in support of business applications.

• Led an effort to create a divisional (Multifamily) data glossary, and conceptual, logical, and physical data models to facilitate consistent, reliable, and accurate data capture and storage. Implementation of a common standard resulted in 40% reduced data integration costs across the business application platforms.

• Collaborated with industry partners such as CRE Finance Council and vendors like TREPP and Reuters to promote and implement standardized reporting solutions on the CMBS portfolio within the organization. Benefits realized included improved data accuracy, digital data exchange (interoperability), and better availability of data for analytics.

• Promoted best practices in business and data analysis by mentoring and through a Center of Excellence. Other Relevant Experience

First Tek Inc., Piscataway, NJ March 2006 – Oct 2015 Software Engineering Consultant

Provided software development assistance to clients listed below, executing on a variety of projects. Client: Freddie Mac, Mclean, VA

• Designed and developed proprietary applications, including tax accounting and subledger solutions.

• Re-engineered End User Computing applications and migrated them from user desktops to more IT- supported platforms for compliance, automation, scalability, and better customer experience.

• Created operational reporting and management reporting analytical packages, across business domains to include lender analysis/performance, asset management and resolution, regulatory submissions, GA/GO disclosures.

• Led a robotic process automation (RPA) effort to process a complex structured multifamily transaction through Freddie Mac Underwriting and Funding systems. Client: Wells Fargo, Frederick, MD

• Implemented numerous analytical packages across multiple domains, such as Credit Loss Forecasting, HAMP, and Basel II Compliance.

• Implemented a DataMart to support Credit Risk Reporting & Modelling (LGD, PGD)

• Implemented automated Data Quality reports, to ensure accuracy, completeness, validity, and integrity around Basel II significant attributes.

• Provided Production & Operations support.

EDUCATION & PROFESSIONAL DEVELOPMENT

Master of Science (MS) in Computer Engineering, Syracuse University Bachelor of Science, Computer Science, Agra University Certificate in Project Management, Georgetown University Certified SAFe® Practice Consultant

Contact this candidate