Customer Service Data Entry

Angela Smith

*** ********* ****, ***. *** Macon, GA 31206

478-***-**** *************.****@*****.***

PROFESSIONAL PROFILE

Customer service-oriented professional with data entry experience and backed by seven years of customer service skills. Possess administrative and clerical skills and a solid understanding of the importance of accurate claims processing. Remain committed to ensuring optimal client outcomes and proactively seek to accurately identify client needs and consistently deliver high standards of customer service.

• Self-motivated, ensuring all tasks are thoroughly completed on time.

• Strong written, verbal, and interpersonal skills for effective communication and documentation.

• Adept at managing time, coordinating details, and balancing competing demands.

• Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

• Video Communication Platforms – Google Meet.

• Microsoft Office Applications – MS Word.

CORE QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO POS) Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT) EDUCATION

Ultimate Medical Academy

Associate of Science Degree – Medical Billing and Coding, 2025 WORK EXPERIENCE

Ultimate Medical Academy – Macon, GA 11/2023 – 04/2025 Full Time Student

• Remained self-directed, motivated, and accountable for personal actions.

• Took actions necessary to accomplish academic goals.

• Navigated new technology, utilized available resources, and set realistic expectations. Florida Police Benevolent Association – Lake Worth, FL 10/2008 – 08/2009 Verifying Operator / Data Entry

• Verified donations and entered received donations into system with high attention to detail.

• Called potential donors to verify address and exceeded expected call limits.

• Maintained logs of activities and completed work and stored completed documents in appropriate locations.

• Worked in an environment where accuracy and accountability were essential. Hospice of Palm Beach County – West Palm Beach, FL 05/2003 – 02/2005 Clerk/ Customer Service/ Data Entry

• Maintained up-to-date records for over 600 volunteers to ensure compliance with HIPAA and OSHA regulations, including documentation of training, confidentiality, and safety certifications.

• Assisted in volunteer training as directed by management

• Handled the incoming and outgoing mail for the office, ensuring it reached its desired parties. Answer All Answering Service – Lake Park, FL 10/2000 – 09/2001 Answering Service Operator/ Customer Service

• Answered phones for businesses after hours, to take messages from clients and relay to the proper people.

• Accurately received and relayed messages for different companies

• Used medical terminology when receiving calls from patients to relay to physicians or their office staff. OTHER SKILLS:

Compassionate

Office Equipment operation

Team Collaboration

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