Program Manager Senior

JANIENE DU PLESSIS

Houston, Texas ***** 346-***-**** **********@*****.*** https://www.linkedin.com/in/janiene-du-plessis

SUMMARY

A highly resourceful and goal-oriented senior consultant and program manager, with multinational experience in U.S., South Africa, and India markets. A strong background in program and project management, quality assurance, process improvement, client relationship management, and risk mitigation. Excels at managing and implementing large programs and services across an array of international businesses. Emphasize cross-cultural experience in implementing new systems and call centers, with a focus on upskilling local resources. Promotes efficiency, collaboration, and meticulous planning as the pillars to streamlined, highly productive operations. Proven success in providing resources and leadership to foster excellence across dynamic corporate environments.

Staff Coaching and Training Ethics and Compliance SLA Management Reporting and Documentation Receivable Processes Performance Management Information Security Financial Operations Strategic Planning Modeling / Forecasting ISO

KEY ACCOMPLISHMENTS

Program-managed a public sector logistical system ($21 million) as Senior Manager. Led teams in implementing an integrated logistical system, as well as performing maintenance, overseeing training, and providing operational support to clients, using a newly established support call center. Simultaneously managed multiple complex projects.

Implemented and relied on core principles of process reengineering and improvement to analyze operations of multiple projects and achieve improvements in deliverable output and efficiency.

Derived and analyzed revenue and sales forecasts of business units with multimillion-dollar budgets. Presented findings to company executives on budgets and actuals of more than $26 million.

Delivered and facilitated training to internal and external end users on quality and standardized best-in-class processes. Trained staff across all levels of the organization.

EXPERIENCE

ACCENTURE, Pretoria, South Africa 1990-2016

Senior Manager, Delivery Center, Quality Ethics and Compliance, 2010-2016

Established program and project management, program control services (quality, including ISO, risk, and security), industrialization, workforce management and service management units.

Oversaw risk management for South Africa. Managed a team of 75 resources.

Delivered and presented financial analysis and reporting at executive committee meetings.

Provided best-in-class PMO operating model, processes, and resources to projects, thus enhancing project execution for clients across diverse industries, driving consistent delivery excellence.

Confirmed consistent adherence to standardized operating models for all development and implementation projects, fostering uniformity and quality in project execution.

Mentored and coached project managers strengthening their delivery capabilities and promoting best practices in project management.

Fostered consistent adherence across all projects, ensuring peak processes as defined by company methodology.

Designed programs, implemented and executed methodology, and recruited resources for those units.

Supervised and participated in training for key company resources on PMO and financial processes in line with GAAP, as well as implemented financial controls that resulted in safeguarding project budgets.

Improved stakeholder knowledge and operational efficiency in core areas of project budgeting and deliverability. Implemented, monitored, and controlled system development process methodology and tools.

Trained teams on concepts of information security.

Tracked and monitored compliance of information security processes.

Senior Manager, Quality Process Improvement (QPI), 2006-2010

Managed and led quality process improvement activities for financial services, health and public sector communications, and high-tech business units in South Africa. Audited 60-plus complex, high-value projects. Designed and implemented best-in-class processes, based on CMMI principles. Helped the company receive a CMMI rating for development for technology and delivery center projects. Coached and trained various company resources on operational standardized processes.

Prepared projects to and assisted during ISO 9001 certification process.

Held responsibility as QPI Lead for South Africa. Additionally reported to Quality Leadership in Spain, represented South Africa in SPAI Region.

Senior Manager, Business Development Support, 2004-2006

Ran business development unit for a public sector client (Department of Justice). Led the tender process for $4 million worth of projects specific to Document Management. Won all tenders.

Senior Manager, Program Manager Lead (Logistical Project), 1997-2004

Managed project team of 130 resources, including senior managers, on a national public sector project, spanning several provinces and government departments. Help the team modernize manual processes through systems optimization and implementation. Reduced waste and duplication of effort in key government departments.

Delivered project deliverables to include a fully operational call center and user training within the budget ($20 million) and on time.

Analyst to Manager to Senior Manager, Coding, System Development, and Testing, 1990-1997

Developed company-based training and maintained manufacturing and payroll and tax systems. Designed and implemented the financial structure for the basic accounting systems specific to public service.

Led teams in different systems testing (i.e., performance, stress, and Y2K). Team size managed up to 15 resources.

SELF-EMPLOYED, Houston, Texas Business Consultant, 2017-2020

Implemented operational standardization of quality standard operation procedures.

Managed and oversaw operational implementation of quality processes for high client relationship management.

Facilitated and delivered statistical reporting

UPAY TECHNOLOGY, Houston, Texas Program Manager, 2020-2021

Program-managed ACPAS loan system development for multiple new enhancements, using Scrum and Agile.

Created design development deliverables, based on specific client development requirements.

Recruited, established, and trained call center resources.

Supported system users and delivered monthly and yearly compliance reports.

SELF-EMPLOYED AND LEWFIN AMERICA LLC, Houston, Texas Business Consultant, 2021-2023

Expanded network and built client relationships with business consulting on an ad hoc basis.

Spent two months as a substitute teacher.

Managed business transformation, system testing, training, and execution for Lewfin America LLC.

SMITH & ASSOCIATES, Houston, Texas Finance, Account-Receivables Cash Posting, Order Management, 2023-2025

Collected payments, executed cash posting, and released sales orders for four local and six global accounts.

Built and developed client relationships (both internally and externally),

Expanded core knowledge of financial services.

EDUCATION

UNIVERSITY OF PRETORIA, Pretoria, South Africa, BCom, Informatica Information Systems

CERTIFICATION

CMMI-Dev v1.3 2006 with Upgrade 2010

PROFESSIONAL DEVELOPMENT

Leadership, including Delivery Lead (All Accenture Trainings)

Quality and Process Improvement

Technical Architecture

Presentation Skills

Systems Design and Development

Methodologies, including PMBOK and ITIL

ISO 27001 Information Security

ISO Trainings and Project Preparations

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