Quality Control Management Systems

BARBARA CAROLINE ESSILJOE

H/N SC***, Suncity-Adjeikojo

Tel: +233*********/ **********@*****.***

PROFESSIONAL SUMMARY

Quality Control personnel with over five years of experience ensuring compliance with ISO/IEC standards and Card Quality Management (CQM) systems requirements to improve production efficiency. Knowledge in Laboratory Management Systems (ISO 17025), Quality Assurance & Compliance practices, and team leadership. Proven ability to optimize workflows, reduce defects, and enhance customer satisfaction through innovative solutions and exceptional organizational skills. Skilful at collaborating with cross-functional teams to achieve production goals while upholding high standards of safety and quality. Seeking to leverage my expertise in Quality Control and Management systems to drive operational excellence in a progressive organization.

CORE COMPETENCIES

ISO Standards (ISO 9001:2015, ISO 7810, ISO 7811, ISO 17025, ISO 10373- 1 & 2, etc.)

Quality Control & Inspection

Laboratory Management Systems (ISO 17025)

Leadership & team collaboration

Strong organizational skills & document controls

Strong Analytical & Reporting Skills

Customer Relationship Management

Health & Safety Compliance

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) AWARDS & HONORS

Margins Leadership Development Program (MLDP’25) Margins Group partnered with AXIS Human Capital

Leadership, People Management, and Team Building

Verified Certificate (2025) (Edex)

Indian Institute of Management, Bangalore

Strategic Management

Certificate of completion (2025)

Training Heights

Laboratory Management Systems (Lead Implementer)

Certificate of completion (2023)

Training Heights

Margins Group Integrated Management Systems

Certificate of completion (2022)

Alison

Fundamentals of Project Management

Certificate in CPR /Basic First Aid (2023)

EDUCATION AND QUALIFICATIONS

SCHOOL / INSTITUTION COURSE OF STUDY YEAR

Edex (online) Project Management for

Dev. & Data Analytics

On-going

University Of Cape Coast Bachelor Of Arts

(Theatre Management &

Philosophy)

2015-2019

Adiembra Senior High School General Arts (Geography) 2006-2009 WORK EXPERIENCE

INSTITUTION: INTELLIGENT CARD PRODUCTION SYSTEMS (ICPS) POSITION: Quality Control Lab Technician (Assistant) / Quality Control Inspector YEAR: September 2019 – Till date

JOB SPECIFICATIONS:

Conduct over 50 sample tests daily on raw materials, ongoing production such as the printing process, collation process, lamination process, and finished products. Ensuring adherence to ISO/IEC and Card Quality Management (CQM) standards.

Streamlined inspection processes, reducing production errors and enhancing product compliance rates.

Perform continuous testing throughout the production process, ensuring 100% adherence to ISO/IEC & CQM standards, contributing to a reduction in quality Control issues.

Conduct a series of sample tests on base cards, testing over 50,000 embedded cards each day to meet customer satisfaction.

Implement daily inspection routines that help to identify and rectify defects early, leading to reduction of production errors.

Set up, verify, and calibrate lab equipment to ensure accuracy and efficiency in testing, reducing preparation time.

Prepares comprehensive lab reports, creating new templates that improve data presentation and also inform management decision-making.

Collaborate with cross-functional teams, resulting in about 50% increase in production efficiency.

Ensure finished cards meet both ISO & CQM specifications 100%, directly improving customer satisfaction and reducing returns by 10%

Ensure all Lab documents and processes fall within the ISO 9001:2015 specifications

Maintain all Lab equipment and send it for calibration when the date is due

Regularly checks the quality of base and finished cards before and during the production process

Supervise other team members to consistently meet production deadlines while boosting team productivity

INSTITUTION: INTELLIGENT CARD PRODUCTION SYSTEMS (ICPS) POSITION: Health and Safety Representative

JOB SPECIFICATIONS:

Identifies potential hazards at my unit and other units to ensure timely resolution and reduce workplace incidents.

Serves as a communication contact between the H&S committee and employees on health and safety concerns.

The committee raises health-related issues in the facility, analyses them, and makes decisions that will benefit all.

INSTITUTION: DIABA, DIABA & CO.

POSITION: Administrative Assistant & Law Clerk

YEAR: September 2009 – August 2014

JOB SPECIFICATIONS:

Processed and managed legal documents, ensuring accuracy and timely submission to courts and clients.

Streamlined filing systems, improving accessibility and document security.

Provided administrative support, contributing to smooth office operations. KEY ACHIEVEMENTS

Reduced production defects through proactive quality control measures and testing.

Successfully implemented daily inspection routines, leading to improvement in quality control processes and test methods.

Played a pivotal role in maintaining compliance with ISO 9001:2015 among other ISO/IEC test standards, enhancing company reputation, and customer satisfaction.

Played a key role in meeting Card Quality Management (CQM) System Requirements and attaining CQM Certification.

SKILLS, KNOWLEDGE & ABILITIES

Customer-focused and the ability to represent the company brand in a positive way

Self-motivated and a fast learner

Very accurate and disciplined

Very creative and innovative

Knowledgeable in ISO 9001:2015, ISO 7810, ISO 7811, ISO 1037andISO 17025, etc.

Flexible, adaptable, and willing to work additional hours when needed

Excellent team player and very supportive of others

Strong communication and interpersonal skills

A good listener and the ability to continually learn and improve

Good with filling systems and document controls

Skilled in organization and planning

REFERENCES

Available upon request.

Contact this candidate