Customer Service Advisor

April Evans

404-***-**** ********@*****.*** Stockbridge, GA 30281

Professional Summary

Dynamic customer service professional with extensive experience at Asurion, excelling in complaint resolution and

documentation. Proven track record in processing claims and enhancing customer satisfaction through effective

communication. Skilled in Microsoft Office and adept at managing high-volume inquiries, ensuring swift resolutions and

fostering positive client relationships.

Skills

Complaint resolution Order fulfillment Reporting and documentation

Microsoft Office Process transactions Refunds processing

Inbound call answering Customer service excellence

Experience

Service Advisor June 2013 - April

Asurion, Nashville, TN 2021

Process claims for Metro PC, Ntelos, Walmart and Alaska Communication for customers

Calling customers about damage, stolen and loss phones

Worked on the retail side as a service advisor

Followed up on warranty paperwork to verify completion, classification and submission to extended service vendors

or manufacturers

Composed memos, reports and quality assurance communications to professionally connect with customers or

internal departments about service activities

Handled telephone inquiries to scheduled appointments and update customers on in-progress work

Customer Service Representative December 2011 -

Arise Virtual Solutions Inc., Miramar, FL May 2013

Resolved customer inquiries, complaints and issues providing insightful solutions

Answered inbound calls to greet and assist customers with various needs and questions

Offered products and services to meet customers' needs and goals

Documented detailed notes in CRM system to track customer interactions

Returned customer calls and responded to inquiries and complaints

Office Manager April 2007 - December

Guishard, Wilburn & Shorts, Fayetteville, GA 2010

Process claims, talk with state agencies, made sure employees are doing their job, collect on past due accounts and

assisted my my boss

Oversaw office supply inventory, usage and replenishment for fast-paced office environment

Managed master office calendar and coordinated appointments, meetings and travel dates

Addressed customer inquiries and promptly resolved complaints

Education

Associate of Science: Business - Natchez Jr. College, Natchez, Mississippi

Language

English aspose_nerdinfographic_15_5

Fluent

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