Quality Assurance Manager

Michael Felder

Long Beach, CA

***********@*******.*** 562-***-****

PROFESSIONAL SUMMARY

Strategic leader specializing in marketing, compliance, and system optimization with a focus on low- maintenance, high-impact solutions. Skilled in overseeing teams, implementing and designing efficient systems, and delivering actionable insights to enhance productivity. WORK EXPERIENCE

Quality Assurance Manager - Popular Marketing, Ad Trust, and Reach X – El Segundo, CA December 2020 – Present

• Oversaw a team of QA specialists ensuring operational efficiency across three companies.

• Worked with internal development resources to create automated reporting tools using Everflow and LeadsPedia APIs that reduced manual tasks, increased lead quality and improved overall accuracy.

• Streamlined workflows in Zoho CRM, enhancing sales operations with minimal oversight. Customer Service Specialist - Team Lead

Molina Healthcare of California – Long Beach, CA

June 2017 – November 2017

• Simplified service workflows, improving satisfaction scores and reducing response times.

• Provided actionable insights based on customer feedback, streamlining processes. Administrative Supervisor - AIS Insurance – Cerritos, CA October 2010 – September 2017

• Led document management processes, ensuring compliance with minimal oversight.

• Developed tools to track team performance, automating routine tasks. Tour Manager - Ugly Duckling – Long Beach, CA

November 2000 – October 2010

• Coordinated logistics and vendor negotiations, automating repetitive tasks.

• Developed vendor relationships to reduce costs and increase profit margins. Office Clerk - Various Employers – Long Beach, CA

1991 – 2000

• Built foundational skills that supported growth into leadership roles. TECHNICAL SKILLS

• Affiliate Marketing Platforms: Everflow, LeadsPedia, Zoho CRM

• Automation & Integration Tools: Selenium, Postman, Zapier

• Data Reporting & Analysis: Advanced Excel (Pivot Tables, Macros), Google Sheets, SQL

• Collaboration & Productivity: Google Workspace, Slack, YouTrack, Zoho CRM

• Web Management Tools: WordPress, Basic HTML & CSS

• Fraud Prevention Systems: Anura, Internal Fraud Tools KEY ACHIEVEMENTS

• Automated fraud detection processes, reducing manual checks and improving overall throughput.

• Designed and implemented lead tracking systems that improved performance visibility.

• Increased system efficiency by optimizing workflows across multiple platforms.

• Delivered strategic results by assisting with designing internal automated tools. EDUCATION

• Diploma in General Education, Wilson High School – Long Beach, CA

• Certificate in Business Administration, Long Beach City College – Long Beach, CA

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