Customer Service Representative
Resume:
Dawn Shepard
Dunlap, TN *****
************@*****.***
Professional Summary
• Results-oriented billing and collections with diverse background in management and customer service.
• Possess strengths in management, leadership, organization, written and oral communications skills, and the ability to identify and solve problems.
• Utilize excellent knowledge of administration, supervision, budgeting, collections, customer service, and personnel control.
• Work well with people of diverse backgrounds, cultures, professional and technical levels.
• Able to learn fast and retain information.
Willing to relocate to: Dublin, GA - Chattanooga, TN Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Call Center Dispatcher Quick tube Systems/Remote-Tomball, TX
November 2021 to Present
• Provided assistance to clients with questions about their accounts via email or phone.
• Coordinated with drivers, technicians, and other personnel to schedule and assign work orders based on priority and availability
• Maintained accurate records of all dispatched calls, including details such as time stamps, locations, and customer information
• Optimized routing strategies to minimize fuel consumption and reduce transportation costs by 40%
• Ensured compliance with company policies, industry regulations, and safety standards in all dispatch operations
• Generated aging reports for outstanding customer invoices, facilitating timely collections efforts.
• Performed job duties remotely
• P job duties with different systems including Net-Suite, Sales force, Verise, E-Automate, Service Titan,
& Microsoft programs
Senior Dispatcher/Customer Service Specialist
Ellsworth Systems-Franklin, TN
October 2018 to November 2021
• Strong communication and interaction skills (written and oral)
• Able to act independently and work within tight schedules.
• Effective and competent office management and organization skills.
• Run pending and incomplete reports weekly.
• Schedule Daily routes for 15 technicians as they come into the dispatch system.
• Addressing problems and requests by transmitting information or providing solutions.
• Prioritize calls according to urgency and importance.
• Enter data in computer system and maintain logs and records of calls, activities and other information.
• Performed job duties in office and remote
CSR - Customer Service Representative Lead/DME Scheduler/Inventory Specialist
Medical Necessities-Columbia, TN
February 2016 to October 2018
• Process Paperwork For New CPAP Patients.
• Scheduling deliveries to 10 Technicians of Durable Medical Equipment and Oxygen.
• Answering calls and questions from Patients.
• Running daily reports, taking inventory of all medical equipment.
• Drop shipping coordinator for Durable Medical Equipment and CPAP supplies.
• Conducted regular audits to identify discrepancies and implement corrective measures
• Managed and maintained accurate inventory records for a high-volume retail store
• Implemented an efficient system for receiving, organizing, and shelving new merchandise
• Performed regular cycle counts to verify physical inventory matches system records
• Maintained a clean, organized, and visually appealing storeroom area at all times Caregiver
FIRST LIGHT HOME CARE-Franklin, TN
October 2016 to February 2017
• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well- being
• Maintained a clean and organized living environment for clients by performing light housekeeping duties
• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
• Managed medical appointments and transportation arrangements for clients as needed
• Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor
• Demonstrated patience, empathy, and understanding when dealing with individuals experiencing cognitive decline or memory loss
Education
College in Business Management and Communications Business Dublin Center-Dublin, GA
January 2003 to December 2004
Skills
• Accounts Receivable
• Customer Care
• Paraprofessional (8 years)
• Personal assistant experience
• Microsoft Outlook
• Logistics
• Microsoft Word
• Senior Care
• Caregiving
• CSR
• Order entry
• Accounts Payable
• Multi-line Phone Systems
• Customer service
• Cash handling
• Business Management
• Customer Support
• Bookkeeping
• Budgeting
• Quickbooks (6 years)
• Accounts receivable
• Dispatching
• Data entry
• Accounting
• Office Management (10+ years)
• Event Planning
• Call Center
• Recruiting
• Typing
• Human Resources
• Research
• Front Desk
• Transportation management systems
• Microsoft Office (10+ years)
• Accounts payable
• Personal Assistant Experience
• Medical Scheduling
• Microsoft Excel
• Restaurant management (10+ years)
• Excel (10+ years)
Certifications and Licenses
Certified Kinship and Foster Parent of Tennessee
Present
Customer Service Manager
Present
First Aid Certification
Driver's License
CPR Certification
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