Customer Service Sales Representative
Resume:
Quianna Reeves
Palm bay, Florida
*************@*****.***
PROFESSIONAL SUMMARY
Dedicated and results-driven customer service manager with extensive experience in delivering exceptional customer experiences, effectively managing operations, and leading teams. Proven ability to enhance service quality, streamline processes, and maintain strong customer relationships across various roles. Seeking to leverage my skills in an administrative or customer service management position.
PROFESSIONAL EXPERIENCE
Independent Courier
Florida
September 2024 - Present
Delivered exceptional customer service by ensuring timely and accurate order deliveries, addressing concerns promptly, and maintaining a professional demeanor.
Managed multiple deliveries efficiently by organizing orders based on location and delivery times, contributing to optimized route planning.
Maintained clear communication with customers regarding order status, proactively resolving issues to enhance overall customer satisfaction.
Demonstrated critical thinking and problem-solving abilities by resolving delivery issues independently and adapting to dynamic situations.
Utilized mobile applications for data entry, tracking deliveries, and maintaining accurate transaction records to streamline operational processes.
Collaborated with restaurant staff and fellow drivers to improve the delivery process, ensuring a seamless customer experience.
Outbound Sales Representative
Westgate Tele Sales, Orlando, FL
October 2023 - February 2024
Successfully closed sales and secured bookings through effective outbound calling and customer interactions.
Generated leads from events and maintained comprehensive records of industry trends to enhance sales strategies.
Conducted cold calls and handled objections, consistently achieving sales targets through strategic customer engagement.
In-house Tele Sales Representative
Westgate Vacation Villas, Kissimmee, FL
February 2022 - September 2023
Built strong client relationships through consultative selling techniques, effectively identifying and fulfilling customer needs.
Provided top-tier customer service by addressing objections and closing sales while maintaining high satisfaction scores.
Participated in continuous professional development training to enhance sales techniques and customer service skills.
In-house Sales Representative
Westgate Vacation Villas, Kissimmee, FL
July 2020 - February 2022
Successfully implemented new procedures and technologies that improved efficiency and streamlined operations within the sales team.
Led a team to achieve and exceed sales goals while prioritizing exceptional customer satisfaction.
SKILLS
Excellent Communication & Interpersonal Skills
Customer Relationship Management
Problem Solving & Critical Thinking
Time Management & Organizational Skills
Sales Strategy Development
Team Leadership & Collaboration
Data Entry & Record Keeping
EDUCATION
Adelphi University Garden City, NY
Completed 3 years
Active Travel Agent Certification 2025
Florida Real Estate License Active
TRAINING: Westgate Training • January 2024 Follow up Westgate Training on
Customer service theory and computer systems • October 2023 VPA Training •
March 2023 In-house Telesales Training • 2022 Phase 11 Training and knowing your market. • March 2021 In-house Training & Development Program Phase 1
REFERENCE
Available upon request.
Contact this candidate