Call Center Customer Service
Resume:
ANNA DRITSELIS
HOBART, IN ***42
*********@***.***
OBJECTIVE
Accomplished in elevating associate satisfaction and resolving complex issues. I have leveraged my problem-solving abilities and data entry expertise at People Ready to enhance service delivery. Demonstrating a strong capacity for heavy phone call management and a commitment to excellence. Motivated to Customer Relations Representative with over 20 years of call center experience in fast-passed, team-based environments. Driven and proven successful at achieving targets and ream goals.
VELOPSKILLS & ABILITIES
Data Entry Accuracy
Call Center Experience
Problem-solving abilities
Customer Data Confidentiality
EXPERIENCE
2022 – 2024 People Ready True-Blue Chicago, IL
Customer Relations Representative
Learned and maintained in-depth understanding of associates information, providing knowledgeable responses to diverse questions.
Ensured confidentiality of all sensitive information managed during associate’s interactions.
Promoted superior experience by addressing associated concerns, demonstration empathy and resolving problems swiftly.
2019-2022 Teleperformance USA Hobart, IN
Customer Service Representative
Resolved customer inquiries, complaints, and issues providing insightful solutions.
Answered inbound calls to greet and assist customers with various needs and questions.
Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
2017 – 2019 Grand Foods Hammond, IN
Customer Service Cashier
Utilized POS system to manage customer cash and credit card transactions.
Processed customer orders, selling Lotto tickets and accurately handled payment transactions.
Developed and managed relationships with customers to increase customer loyalty.
2014 – 2017 Strack & Van Til Munster, IN
Administrative Assistant
Processed correspondence, documents, and reports to warehouse managers.
Managed department Lumper fees and generated financial reports for management review.
Manages sensitive and business confidential information following proper procedures.
EDUCATION
CATHERINE COLLEGE, CHICAGO, IL
NO DRGREE TRAVEL & SECRETARAIL
References Upon Request
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