Core Skills:
**+ years of experience focused on gathering, entering, analyzing, interpreting, and managing large volumes of data in various industries
Native speaker of English with exceptional reading, writing, and speaking skills
Employment history in ecommerce, insurance, medical research, and hospitality
Analytical, creative, extremely detail-oriented, and people savvy
Software, Publishing Tools, and Social Media Knowledge:
oMicrosoft Word, Excel, PowerPoint, Access, Outlook
oGoogle Docs, Sheets, Slides, Drive, Calendar
oVirtual Meeting – Zoom, Google Meet, Microsoft Teams
oWebsite Development, Ecommerce – WordPress, Shopify, Magento, Klaviyo
oAdobe Photoshop and Illustrator
oSocial Media - Facebook, Instagram, X, and TikTok
EDUCATION:
Certificate in Scientific Illustration – SIDP, 2018
Skills: technical scientific illustration, scientific terminology, accurate rendering
MATL in Teaching English as a 2nd Language - University of Southern Mississippi, 2010
Skills: sociolinguistics, language acquisition, and assessment, French and Spanish studies
BA in Psychology - Columbia College, 2008
Skills: broad understanding of human behavior and mental processes, critical thinking and research skills, psychological concepts and terms
Associate Insurance Data Manager - Insurance Data Management Association, 2003
Skills: how to manage the complete data lifecycle
AS in Biology – Collin College, 2000
Skills: broad understanding of life, from the molecular level to ecosystems
EMPLOYMENT:
Business Leadership, Sales, and Communications Experience
Helped take Frame Destination, a picture frame ecommerce business from a home-based start-up to a multi-million-dollar enterprise with 25+ full time employees.
Co-owner - Frame Destination Inc., Dallas, TX 2005 – 2025
Role: blog/website content creation, sales and marketing, employee management, data analysis/management, and customer service.
Office Administration and Communications/Research Experience
Reorganized the data management program for unit statistical data reports resulting in its most efficient year since inception for Colonial Casualty Insurance; photographed a spinal surgery at the Institute for Spine & Biomedical Research; represented MetraComp at a statewide TWCC convention and at off-site customer locations.
Statistical Analyst - TIG Insurance Company, Irving, TX 1999 – 2004
Role: organized, managed, and submitted unit statistical data reports to the National Council on Compensation Insurance (NCCI), system testing, data analysis, quality control, project management, training co-workers on best practices for data entry, management, and reporting, technical documentation creation.
Underwriting Assistant – Colonial Casualty Insurance Company 1997 – 1999
Role: performed data entry of WC insurance, organized, managed, and submitted unit statistical data reports to NCCI, assisted underwriters and outside agents.
Clinical Research Assistant – ISBR/Texas Back Institute, Plano, TX 1996 - 1997
Role: interviewed candidates for biomedical research projects, collected, entered, and organized patient data, conducted bone density exams.
Administrative Assistant, James Hardie Products, Richardson, TX 1995-1996
Role: provided administrative support for an on-site sales manager and six regional sales representatives, provided technical support about building products to customers via telephone.
Medical Bill Processor, MetraComp, Richardson, TX 1993-1995
Role: the accurate data entry and processing of medical and pharmaceutical bills.
Food/Hospitality Experience
Created trans-fat free cookies resulting in a multi-million increase in business for Aphrodite Divine Confections; created a marketing brochure for golf packages at Shoney’s Inn resulting in one of their most profitable years ever.
Research & Development - Aphrodite Divine Confections, Garland, TX 2004 – 08/2005
Role: analyzed market research data, developed new dessert products, trained staff on dessert preparation, food styling at trade shows, performed cost analysis, created technical documentation.
Pastry Cook – Fairmont Hotel, Dallas, TX 2004
Role: prepared and presented desserts under the direction of the executive pastry chef.
Assistant Manager, Shoney’s Inn of Gulfport, Gulfport, MS 1990- 1993
Role: front desk management, guest services, accounting, sales and marketing, human resources.