Mental Health Case Management
Resume:
CASSANDRA THOMPKINS
Portland, OR *****
*********.***********@*****.***
PROFESSIONAL SUMMARY
Dedicated and compassionate healthcare professional with over 15 years of experience in case management, patient navigation, residential care, and medical support across diverse populations. Expertise in working with underserved communities, including individuals experiencing homelessness, mental health challenges, and chronic illness. Proven ability to assess client needs, coordinate care, and collaborate with interdisciplinary teams to improve patient outcomes. Strong background in crisis intervention, electronic medical records (Epic, Therap, CPRS), and supportive services navigation. CERTIFICATION
MHACBO Certified – Peer Support Specialist
HS Diploma
PROFESSIONAL EXPERIENCE
Patient Navigator / Case Manager
Central City Concern – Recuperative Care Program at Evergreen Crossing Portland, OR 2021 – Present
Provide intensive case management and health navigation services to homeless and low-income clients post-hospitalization.
• Coordinate transportation, housing, medical appointments, clothing, and rehab services.
• Conduct needs assessments, develop individualized care plans, and monitor client progress.
• Advocate for client rights while ensuring access to resources such as financial assistance and therapy.
• Maintain accurate and timely documentation in Epic; report clinical concerns to medical teams.
• Respond to medical crises and emergencies including overdose situations.
• Support clients with medication adherence and supervise community outings. Area Relief Specialist
Advocate for Life Skills and Opportunity (ALSO) Portland, OR 05/2023 – Present Provide daily living assistance and administer transdermal medications per MAR guidelines in group homes.
• Assist clients with mental health challenges; implement behavior management and de- escalation techniques.
• Collaborate with RNs, social workers, and residential managers to develop and monitor treatment plans.
• Document patient care and progress using Therap system. Advanced Medical Assistant
U.S. Dept. of Veterans Affairs – Women’s Health Clinic Portland, OR 09/2018 – 2021 Supported patient check-in and appointment scheduling; managed insurance verification and patient outreach.
• Maintained electronic waitlists, coordinated follow-ups, and updated patient records in CPRS.
• Handled incoming documentation, processed faxes, and routed information to care team members.
• Fostered collaboration within PACT teams, enhancing the patient care experience. Certified Nurse Assistant (CNA) U.S. Dept. of Veterans Affairs – Emergency Services Portland, OR 03/2009 – 09/2018
Provided bedside care, obtained vitals, and collected lab specimens for cardiac and neurology patients.
• Identified abnormal signs (e.g., mental status, skin tone, vitals) and alerted clinical staff.
• Recognized lethal arrhythmias and assisted in emergency responses including code calls.
• Floated between wards to support high-needs units including mental health and hospice care.
CNA / Medical Records Assistant
U.S. Dept. of Veterans Affairs – ACCESS Office Portland, OR 01/2016 – 08/2016 Uploaded external medical records into CPRS to support timely provider access.
• Supported communication between VA providers and community care entities.
• Handled patient and caregiver inquiries about VA services and coordinated appropriate responses.
Residential Manager
Adult Learning Systems of Oregon Troutdale, OR 03/2003 – 02/2008 Managed residential care for individuals with acute and chronic mental health conditions.
• Assisted with medication administration and activities of daily living.
• Coordinated medical appointments and transportation for residents.
• Collaborated with clinical teams to implement and revise care plans.
• De-escalated behavioral incidents and promoted therapeutic engagement. TECHNICAL SKILLS
• EMRs: Epic, Therap, CPRS
• Care Management: Case Planning, Assessments, Advocacy, Crisis Response
• Communication: Patient Engagement, Team Collaboration, Documentation
• Other: Safety Checks, Medication Support, Transportation Coordination
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