Customer Service Data Entry
Resume:
Danika Mayfield
Opened
San Antonio, TX *****
*********@*****.***
Professional Summary
An enthusiast, who is very professional under pressure. Can deliver results quickly, highly effective in fast paced work environments. Detail-oriented, engaging, helpful, offering strong work ethic and positive attitude.
Willing to relocate to: San Antonio, TX
Authorized to work in the US for any employer
Work Experience
Merchandiser/ cleaner
Shiftsmart-Albuquerque, NM
November 2021 to Present
• stock and clean shelves
• make sure that product is up to date
• follow schematic
• stock cooler
• clean bathrooms/ store
• empty all trashes inside and outside
• clean gas pumps
Resident Advisor
NM Job Corps Trade School-Albuquerque, NM
March 2023 to January 2024
• Provided guidance and support to a diverse community of XX residents, fostering an inclusive and welcoming living environment
• Enforced university policies and regulations within the residence hall, ensuring a safe and respectful living environment for all residents
• Served as a resource for residents by addressing concerns, providing information about campus resources, and offering personal advice when needed
• Cultivated positive relationships with residents through regular one-on-one meetings to discuss academic progress, personal goals, and any challenges they may be facing
• Responded promptly to emergencies or crisis situations within the residence hall, following established protocols to ensure the safety of all residents
• Mentored new resident advisors by sharing best practices in building rapport with residents, managing conflicts effectively, and promoting student success initiatives
• Assisted in the selection process for incoming resident advisors by reviewing applications, conducting interviews, and providing input on candidate evaluations
• Created monthly newsletters highlighting important dates, campus resources updates, and upcoming events for distribution to all residents in the hall Cashier/ renovation's
Dollar Tree and Family Dollar-Albuquerque, NM
June 2022 to March 2023
• Followed schematics for set up
• Moved all product/ metal shelves for set up
• Set up/ restock product on shelving/racks
• Cleaned and set up all metal shelves/plastic
• Customer service
• Counted cash drawer before/after shift
• pos system
IRE
LQ Digital-Albuquerque, NM
November 2021 to June 2022
• Receptionist for telemarketing campaigns
• Make outbound calls
• Schedule call backs
• Transfer calls to specialist
• had to follow all let downs and scripts
• has to note and close call properly
Dispatcher/Customer Service
Agero Roadside Assistance-Albuquerque, NM
March 2020 to November 2021
• Performed data entry for customer information
• Provided policy and service information
• Answered general questions
• Resolved customer information and complaints
• had to get location and dispatch proper towing for customer
• had to use google maps, google, company resources, and phone system to assist in finding customers location and towing company
• when dispatching had to make sure that state didn't have towing regulations/ weather regulations Janitorial Maintenance
Sparkle Maintenance, Inc.-Albuquerque, NM
June 2018 to February 2020
• Customer Service
• Responsible for all cleaning and detailing of assigned floors
• Trained to use cleaning chemicals
• Time management
• Trained new employees
Education
High school or equivalent in Liberal Arts
Central New Mexico Community College-Albuquerque, NM August 2010 to April 2012
Skills
• Windows
• Merchandising
• Negotiation
• Powerpoint
• Data Entry
• POS
• Outlook
• Cleaning Experience
• Telemarketing
• Medical terminology
• Excel
• Technical Support
• Food Preparation
• Cash register
• Microsoft Word
• Receptionist
• Administrative Assistant
• Time Management
• Cold Calling
• Organizational Skills
• Microsoft Office
• Custodial Experience
• Filing
• Front desk
• Food Safety
• Customer service
• Front Desk
• Scheduling
Certifications and Licenses
45-Hour Entry Level Course for early care and education employment April 2007 to Present
Driver's License
driver's license
February 2022 to February 2023
ServSafe
February 2017 to February 2020
Food Handler
Servers License
March 2014 to March 2018
permission to sell alcohol as well as serve it.
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