Customer Service Social Media

Charniqua Tomlin

Phone: 689-***-**** Email: ************@*****.***

Location: Orlando, FL Makeup Artist & Customer Service Professional Professional Summary

Energetic and customer-focused professional with 9+ years of diverse experience in customer service, theme parks, call centers, and the beauty industry. Proven track record of delivering high-quality service, managing fast-paced environments, and building strong client relationships. Creative entrepreneur with a passion for beauty and helping others feel confident. Ready to bring a positive attitude and strong work ethic to a new team.

Professional Experience

Prime Therapeutics - Customer Service Representative April 2022 - July 2025

- Resolved complex prescription and insurance-related issues with professionalism and care

- Maintained compliance with HIPAA and company policies while exceeding performance metrics

- Delivered empathetic and accurate support for patients, pharmacists, and providers Self-Employed - Makeup Artist & Beauty Entrepreneur August 2020 - Present

- Founded and operate a personal beauty business offering makeup services

- Handle all aspects of business: branding, client relations, marketing, product sourcing, and appointments

- Built a loyal clientele through excellent service, social media presence, and word-of-mouth 24-7 Intouch (Sephora Account) - Customer Support Agent June 2018 - March 2020

- Assisted Sephora customers with product information, order issues, and account support via phone, email, and chat

- Delivered luxury brand service with efficiency and product expertise

- Managed multiple systems and maintained a high standard of accuracy Universal Orlando Resort - Food & Beverage Associate May 2017 - May 2018

- Served guests at a busy food and beverage stand, maintaining speed and cleanliness

- Handled cash and food preparation while delivering a fun and friendly guest experience SeaWorld Orlando - Ride Operator

March 2016 - May 2017

- Safely operated rides while ensuring guest safety and enjoyment

- Provided memorable guest interactions and clear safety instructions

- Monitored equipment and followed daily operational procedures McDonald's - Crew Member

May 2015 - March 2016

- Delivered fast, accurate service at the front counter and drive-thru

- Worked efficiently in a high-volume environment, multitasking across stations

- Maintained food safety, cleanliness, and strong team collaboration Skills

- Customer Service & Support

- Beauty Services & Makeup Artistry

- Call Center Software & Phone Systems

- Product Knowledge (Cosmetics & Healthcare)

- Team Collaboration

- Social Media Marketing

- Problem Solving

- Time Management

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