Customer Service Call Center
Resume:
Rachelle Trumble
***************@*****.***
WORK HISTORY
Analyst at Lancesoft US Bank
June 2024 - December 2024 (1 Year) entered data called and answered calls about accounts and accounts with red flags for cash transactions. Customer service at Robert half Peckham
January 2024 - June 2024 (0.5 Year) answered calls about passports entered data Made appointments for people getting passports
Back office customer service at Axis TriWest
January 2023 - February 2023 (0.5 Year) entered data approved referrals for procedures Heled customer with their account
Call Center Representative Pre enrollment Specialist at WTW September 2022 - December 2022 (0.5 Year)
Inbound and outbound calls.Worked on multiple projects.Helping guide the client thru their Medicare plan.Take inbound calls from customers with concerns and questions Helping get into the website Any issues they are having finding a solution Call Center Representative at Adecco Accenture State of Maryland August 2021 - March 2022 (1 Year)
Act as a liaison between clients and state unemployment agencies throughout the claims and or tax credit process Build relationships and maintain frequent contact with clients Collect and evaluate employee separation information Review, investigate and respond to unemployment claims promptly Provide support and assistance on unemployment claims matters Obtain supplementary separation documents from the client facilities. Record and track all claims Maintain accurate records regarding details of customer contact Identified fraudulent documents (driver’s license, social security card, passports, green card) Call Center Representative at MDS Communications
October 2020 - February 2021 (0.5 Year)
Answered customers calls Assisted clients with their accounts Entered notes in the account Assisted with adding and removing accounts from the program Outbound call for the largest telephone fundraising providers.
Customer Service Representative at Freedom Financial December 2018 - January 2020 (1.5 Years)
Inbound phone calls Helped with the client’s finances and helped pay off their debt.Answered client’s questions about their account and updated notes about the account on the computer Helped ease the client’s stress and make them feel comfortable empathy with the client Engage in the ongoing support of all customer feedback Develop and maintain a variety of reporting tools Generated daily, weekly and monthly reports. Processed withdrawals, loans, and loan repayment deferrals Completed bank deposits and transactions. Make outbound calls to customers that have expressed concerns with their loan products Seek to understand the issues and provide remedies where available. Rebuild customer confidence in products. Take inbound calls from customers with concerns and questions about their financial account Provide expanded support to other compliant Assisting customers with their concerns. Identify and partner with various organizations Be a customer advocate. Manager at Cabelas
October 2014 - February 2018 (3.5 Years)
Performed store opening duties, including counting cash drawers and checking all equipment for proper function. Scheduled weekly projects and anticipated timelines to meet milestones as well as completion dates. Collaborated with each associate to establish realistic monthly sales goals. Managed employee work and vacation schedules Regularly identified opportunities to up sell and add on additional merchandise. Worked with team to educate customers on product and service offerings Managed team meetings to understand employee concerns and offer constructive feedback to the senior management team EDUCATION
Sharon Duran’s Cosmetology School – Cosmetology license Graduated 1990-01-01
Cosmetology
Erie High School - High School
Graduated 1989-05-01
general
Colorado State University -none
Went for 3 years
Business
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