Healthcare Manager

TYSHEA PERKINS

856-***-**** • *************@*****.*** • https://www.linkedin.com/in/tysheaperkins

SUMMARY

Results-driven professional with years of experience driving operational excellence and financial performance across healthcare, logistics, and facilities environments. Proven track record in optimizing revenue cycle processes, implementing compliance-driven strategies, and enhancing patient access and satisfaction. Adept at leading cross-functional teams, aligning administrative processes with strategic goals, and integrating emerging technologies and certifications in healthcare IT and semiconductor industries.

CORE COMPETENCIES

Revenue Cycle Management

Patient Financial Services & Advocacy

Insurance Verification & Payer Compliance

Healthcare IT & EMR Systems

Operational Efficiency & Risk Mitigation

Strategic Communication & Stakeholder Engagement

Certified Medical Assistance & Clinical Workflow

Semiconductor Safety & Cleanroom Protocols

Oracle Cloud Infrastructure

EDUCATION & CREDENTIALS

Bachelor of Science in Healthcare Management

University of Phoenix —March 2025

Semiconductor QuickStart Technician Program

Estrella Mountain Community College, AZ —October 2023

Certified Medical Assistant

ASI Career Institute — 2016

High School Diploma

Overbrook Regional Senior High School — 1995

CERTIFICATIONS

NIMS – Semiconductor Pre-Apprentice Certification, October 2023

Oracle – Cloud Infrastructure Foundations Associate, January 2022

PROFESSIONAL EXPERIENCE

HonorHealth – Phoenix, AZ

Pre-Services Associate Financial Counselor May 2019 – March 2025

Spearheaded pre-service financial operations across multiple departments, optimizing patient insurance coverage reviews and reducing out-of-pocket discrepancies by 65%.

Developed and institutionalized cross-functional workflows to enhance pre-registration accuracy, reducing departmental risk exposure by 75%.

Collaborated with clinical, billing, and payer teams to streamline cost estimation processes, increasing revenue collection by 45% and shortening reimbursement cycles.

Recognized for excellence in empathetic communication, improving patient satisfaction scores in financial counseling by 30%.

Amazon Logistics – Litchfield Park, AZ

Sortation Center Operator & PIT Operator October 2020 – November 2024

Operated powered industrial equipment including forklifts and pallet jacks, managing high-volume inventory flow in a high-pressure logistics environment.

Ensured product quality control and load accuracy for outbound shipments, contributing to a 99% on-time delivery rate.

Mentored new associates on safety protocols and scanner systems; commended for adaptability and precision in meeting same-day shipping targets.

Lifetime Fitness – Phoenix, AZ

Facilities Operations Team Member January 2017 – January 2019

Maintained health and safety standards in high-traffic fitness facilities, overseeing chemical usage, budgeted consumables, and compliance with OSHA cleaning protocols.

Supported member services team by resolving inquiries with professionalism and urgency, enhancing customer retention and service satisfaction.

nThrive (Healthcare Technology Solutions) – Philadelphia, PA

Health Information Technician I January 2017 – January 2019

Managed medical record acquisition, indexing, and upload for retrospective and prospective payer reviews across multiple care sites.

Improved data integrity and compliance for HIPAA-secured record transmissions, achieving a 100% audit pass rate.

Coordinated with physicians and clinical staff to ensure timely chart completion, accelerating documentation readiness for billing cycles.

TECHNICAL PROFICIENCIES

EMR Systems (Epic, Cerner)

Oracle Cloud Infrastructure

Microsoft Office Suite (Excel, Teams, Outlook)

Power Industrial Truck Operation

HIPAA & OSHA Compliance

Scanning & Indexing Systems

Contact this candidate