Customer Service Project Management

BRYAN, US, ***** • *************@*******.*** • 419-***-****

STACY KITCHEN

Customer Service Supervisor

PROFESSIONAL SUMMARY

Customer Service Supervisor with over 20 years of experience in leadership and project coordination, excelling in team development and operational efficiency. Adept at fostering collaboration and resolving conflicts, with a proven track record in enhancing customer satisfaction and streamlining processes. Passionate about driving team performance and achieving high service standards through effective communication and innovative problem-solving.

EMPLOYMENT HISTORY

RESIDENTIAL PROJECT COORDINATOR SUPERVISORMay 2017 - Dec 2024

Cutting Edge CountertopsPerrysburg, OH

Facilitated client satisfaction through proactive communication and timely project updates.

Implemented change management protocols, enhancing project adaptability and team resilience.

Utilized project management tools to streamline tracking, boosting team collaboration and efficiency.

Identified and addressed procedural bottlenecks, leading to notable operational improvements.

Coordinated residential projects from inception to completion, ensuring timely delivery and substantial improvements in client satisfaction.

Analyzed project workflows to identify inefficiencies, implementing changes that led to marked gains in overall productivity.

Spearheaded the integration of a collaborative project management tool, enhancing communication and streamlining team efforts.

CUSTOMER SERVICE MANAGERMay 2015 - May 2017

Lowe'sPerrysburg, OH

• Managed inventory to ensure balance and prevent shortages or surplus, maintaining alignment with industry best practices for operational efficiency.

• Implemented quality control measures to maintain company standards, while scheduling and task assignment optimized workforce productivity.

• Resolved team conflicts efficiently, overseeing daily operations and assisting in challenge resolution, and cultivated an inclusive work culture to enhance employee morale and satisfaction.

SENIOR TEAM LEADERSep 2004 - May 2015

TargetPerrysburg, OH

• Monitored compliance with industry regulations and company standards, ensuring adherence to best practices.

• Conducted performance reviews and provided constructive feedback, contributing to team development and improvement.

• Utilized data analytics tools to produce reports that informed management decisions, enhancing operational efficiency.

• Resolved operational issues efficiently, maintaining seamless business operations and interdepartmental communication.

EDUCATION

NO DEGREE, BUSINESS

University of ToledoToledo, OH

HIGH SCHOOL DIPLOMA

Bryan High SchoolBryan, OH

SKILLS

Personnel Management, Time Management, Project Management, Problem Solving, Customer Service, Team Leadership, Critical Thinking, Conflict Resolution, Performance Monitoring, Decision Making.

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