Customer Service Warehouse Worker

Austin Garner

Shawnee, OK *****

757-***-**** *********@******.***

Summary

Motivated and reliable professional with hands-on experience in customer service, logistics, construction, and team-based environments. Currently pursuing a B.S. in Cybersecurity at Southern Nazarene University with the goal of transitioning into IT or cybersecurity support roles. Seeking an opportunity to apply strong problem-solving skills, technical curiosity, and a proven ability to work effectively with customers and teams in fast-paced, high-pressure settings.

Skills

Technical expertise

Technology proficiency

IT knowledge

Team collaboration

Phone etiquette

Problem-solving

Customer service

Attention to detail

Time management

Punctuality and reliability

Experience

_ 04/2023 - Current

Silver Star Construction Co Moore, OK

Equipment Pressure Washer

Collaborate with foremen and others to get washes done in an effective and timely manner.

Wash equipment thoroughly with attention to detail.

Use chemicals safely while on jobsite.

Fix broken pieces and parts on pressure washer machine.

08/2022 - 03/2023

UPS Oklahoma City, Oklahoma

Warehouse Worker

Operated scanners, computers, and other equipment to track orders.

Preserved a safe work environment by maintaining clean semi-trailers and using safe box-stacking techniques.

Followed established guidelines for picking orders accurately.

Collaborated with coworkers to ensure timely manner while loading trailers and picking boxes.

01/2022 - 05/2022

University of Oklahoma Norman, Oklahoma

Gym Associate

Answered incoming calls from prospective and current members regarding membership fees and promotions.

Greeted members and guests upon arrival, providing facility tours and addressing inquiries.

Managed customer accounts with specialized software, ensuring accurate member information updates.

Issued equipment and completed guest check-in efficiently to enhance visitor experience.

10/2020 - 10/2021

Chick-fil-A Midwest City, Oklahoma

Front of House Employee

Greeted customers warmly to create a welcoming atmosphere.

Processed customer orders accurately using point-of-sale systems.

Collaborated with kitchen staff to ensure timely fulfillment of orders.

Assisted team members during peak hours to improve service efficiency.

Resolved any customer complaints or issues promptly with professionalism.

Education and Training

_ Expected in 01/2028

Southern Nazarene University Bethany, OK

Bachelor of Science: Cyber Security

Certifications

Forklift Certification

First Aid and CPR

#HRJ#819aaee5-ee8a-4c9a-99c9-0c31419b49ea#

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