Administrative Assistant Customer Service

Pamela Starks-Brooks

Berthoud, Colorado ***** ● 970-***-**** ● ************@*****.***

Administrative Assistant

~ Customer Concentric ~ Organized ~ Efficient ~ Reliable ~ Motivated ~

15+ years of experience in clerical skills; Recognized by management and clients for excellent customer service and reliability; 100% Customer Satisfaction Surveys; Trained in safety and security; Worked accident-free; Clean driving record; Able to pass drug screen and background check; Advanced computer software/hardware skills

Core Competencies

~ Meeting Logistics ~ Event planning ~ Office Technology ~ Project Management ~ Integrity ~

~ Critical Thinking ~ Problem Solving ~ Conflict Resolution ~ Ethical ~ Compliance ~

~ Client Confidentiality ~ Scheduling ~ Proactive ~ Compiling Reports ~

~ Website Editing ~ Clerical Office Duties ~ Prepared ~ Punctual ~

Education and Training

Bachelor’s in human services, University of Northern Colorado, Greeley, CO

Coursework in Organizational Leadership and Accounting, CSU Global Campus, Aurora, CO

Professional Experience

Professional Skills for an Administrative Assistant

· Compiling monthly, quarterly, and annual statistical reports as necessary

· Completing special projects as assigned

· Supporting board of directors and board committee activities by attending meetings, preparing meeting rooms and agendas, recording meeting minutes, and providing administrative meeting set-up and support as required

· Assisting the Executive Director in conducting daily business in an organized, proactive, and prepared context through the administration of appropriate processes and systems

· Scheduling meetings for the CEO as needed

· Supporting the administrative needs of the board of directors as required

· Completing clerical duties to include, but not limited to, photocopying, correspondence and presentation formatting and preparation, mailing, electronic faxing, materials and mail distribution, and filing

· Assisting with the day-to-day operation of HR administrative functions and duties

· Assisting with the application and hiring process by posting open positions internally on the Organization’s website and intranet, on assigned external websites, and maintaining necessary electronic and hard-copy files

· Creating new employee files, maintaining current files, performing periodic audits of files as directed, and maintaining the integrity and confidentiality of files and records

· Securing name badges and other supplies

· Maintaining electronic and hardcopy new employee forms and enrollment materials

· Drafting the monthly employee newsletter

· Ensuring monthly updates of the master phone list and organizational chart

· Coordinating monthly birthday recognition and maintaining the supply of recognition gift cards

· Coordinating monthly and quarterly service awards and maintaining necessary supplies

· Providing clerical support to the HR function, including onboarding folder completion, materials distribution, and filing

· Participating in the planning, set up, and tear down of employee events, including All-Staff meetings

· Supporting other members of the Senior Leadership Team as needed

· Researching and ordering office supplies and maintaining inventories

· Ensuring the Administrative Handbook is kept up to date

· Completing offsite errands (e.g., post office, supplies, bank, etc.)

· Scheduling repairs and maintenance of office equipment

· Scheduling for organizational vehicles and meeting rooms as needed

· Providing training for the phone system and other office machines as needed for new members of the Sr. Staff

· Preparing purchase requisitions and POs, reconciling and submitting receipts, and coding appropriately

· Developing spreadsheets to support data analysis needs

· Organizing meetings and assisting with events as requested

· Assisting the Finance Department as needed for backup for bank deposits and other activities as needed

· Determining event needs such as AV equipment, space, layout, catering, and time

· Keeping up to date with catering guidelines and requirements

· Staying within a determined budget for events

· Actively supports decisions of management

· Serves as backup to the HR Coordinator

· Serves as an example of the organization’s Standards of Professional conduct and expected behavior for peers

· Maintains confidentiality and uses good judgment and professionalism in interactions with staff

· Establishes and maintains professional relationships with vendors and local businesses

· Maintains an organized office to ensure that staff can accomplish tasks efficiently

· May assist with vehicle maintenance schedule and driving insurance records

· Occasional overtime

· At least three years of related work experience in a fast-paced environment

· Bookkeeping experience

· Working knowledge of office systems and modern office technology, computer programs, word processing, filing systems, data entry, spreadsheets, and desktop publishing

· Knowledge of proper English usage, spelling, punctuation, and grammar

· Knowledge of the principles of report preparation and record-keeping.

· Excellent verbal and written communication skills

· Personable and professional presence and telephone skills

· Advanced organizational skills

· Detail-oriented

· Strong customer service and communication skills

· Able to complete projects in a timely manner and perform assigned responsibilities with moderate supervision

· Able to prioritize duties and perform multiple tasks successfully

· Able to work in a fast-paced environment, to multitask, meet deadlines, and reprioritize when needed

· Able to manage time appropriately

· Able to conduct basic research and compile data in a visually useful manner

· Able to use good judgment and maintain confidentiality

· Able to read, comprehend, and follow instructions, procedures, and standards

· Able to anticipate administrative assistance needs for priority areas and proactively respond

· Able to listen for understanding and ask for clarification

· Able to work a flexible schedule as needed, including limited evenings and/or weekend days

Computer Skills

· Able to learn new software programs quickly

· Microsoft Office Suite: Word, Excel, Outlook, PowerPoint, Teams, Access, Publisher

· Adobe Acrobat Pro/DC

· WordPress

· Google-Suite

· Databases

· Zoom

· Web-X

Work History

Tax Professional, Intuit, Inc., Remote 1/12/2024 - Present

Tax Professional, H & R Block, Loveland, CO 1/2022 - 1/2024

Coordinator for Disability Support, Front Range Community College, Westminster, CO 7/2017 - 9/2021

Alternate Technology Specialist, Front Range Community College, Longmont, CO 8/2012 - 7/2017

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