Customer Service Data Entry
Resume:
Lancaster, CA *****
Denise Johnson
OBJECTIVE
To obtain a challenging position within an organization providing professional growth and advancement opportunities
QUALIFICATIONS
● 30 years of clerical office experience.
● 20 years of retail experience.
● Detail-Oriented
● Highly organized
● Able to prioritize tasks
● Highly flexible and able to meet deadlines
● Experience with Microsoft Word, Excel, Access, Windows, Internet, and other personalized business software and databases.
EXPERIENCE
Springhill Marriot Hotel 09/2024 - present Lancaster, CA Customer Service Guest Services Specialist
Responsible for:
• making guest reservations
• guest check-in and check-out.
• Provide accurate accounting of daily shift receipts for the front desk.
• Data Entry.
• Schedule daily duty boards for housekeeping staff and ensure all rooms are properly cleaned and prepared for incoming guests.
• Respond to and resolve guest issues, complaints in a timely manner.
• Provide excellent guest experience by delivering excellent customer service. WALMART SUPERCENTER 6/05-8/18, 8/23-present Palmdale, CA Customer Service Supervisor / Team Associate
Responsible for:
• Ensuring the checkout registers and frontend of the store runs efficiently in order to provide our customers with an excellent shopping and checkout experience.
• Providing direction, guidance and supervision to approximately 60-75 cashiers and 40 registers, distribute change and perform overrides to the cashiers on registers in a timely manner, make management decisions on returns while following policies and procedures, prepare, review and administer cashier performance evaluations, review reports and follow-up cash overages and shortages on the registers.
• Backup our HR office when one of our HR employees are not available for any extended length of time.
• Safety team lead for the store assuring that our safety files are up to date.
• Assuring all fire extinguishers are full, up to date and in proper working order.
• Assuring fire doors are not blocked and are fully operational and assure all safety compliances are current and followed in accordance with state and company laws and policies.
• Coordinated our Annual Event (Black Friday), and our seasonal layaway. Los Angeles County Department of Public Health/Heluna Health Contact Tracer
09/2021-03/2023
● Place phone calls to newly diagnosed patients and potentially exposed people
● Follow a script when interviewing people
● Ask questions that help someone remember who they’ve been in close contact with
● Educate contacts on approved protocol to reduce the risk of spread
● Collect and document necessary information into a CRM
● Understand symptoms, infectious periods and treatments
● Protect patient privacy
● Exceptional communication and interpersonal skills
● Exhibit sound critical thinking and problem-solving skills Los Angeles County Department of Public Health/AJCC Contact Tracer
02/2021- 05/2021
● Place phone calls to newly diagnosed patients and potentially exposed people
● Follow a script when interviewing people
● Ask questions that help someone remember who they’ve been in close contact with
● Educate contacts on approved protocol to reduce the risk of spread
● Collect and document necessary information into a CRM
● Understand symptoms, infectious periods and treatments
● Protect patient privacy
● Exceptional communication and interpersonal skills
● Exhibit sound critical thinking and problem-solving skills COMFORT INN AND SUITES 5/20-3/23
Guest Services Specialist
Responsible for:
• making guest reservations
• guest check-in and check-out.
• Provide accurate accounting of daily shift receipts for the front desk.
• Data Entry.
• Schedule daily duty boards for housekeeping staff and ensure all rooms are properly cleaned and prepared for incoming guests.
• Respond to and resolve guest issues, complaints in a timely manner.
• Provide an excellent guest experience by delivering excellent customer service.
Contact this candidate