Project Management Technical Service

SKILLS

EXPERIENCE

Elve Hillman

SENIOR TECHNICAL AUTHOR

***- ***-**** ********@*****.*** Warren, MI 48091

Dynamic leader with extensive technical writing expertise at General Motors, driving project management initiatives and enhancing cross-functional collaboration. Proven ability to create impactful content and streamline processes, utilizing XML authoring and Six Sigma methodologies to elevate operational efficiency. Committed to fostering teamwork and delivering high-quality documentation that meets organizational goals.

• Project Management • Content Development

• Cross-functional Teamwork • Technical Editing

• XML Authoring • Technical research

• Six Sigma Green Belt • Automotive Technician

• Technical Writing

PRESIDENT

University Manor Condominium Association

WARREN, MI

January 2021 - Present

• Exhibited strong leadership skills while providing guidance and direction to executive team members

• Created vision and strategic priorities that aligned with goals and visions of organization

• Created a positive working environment by encouraging collaboration among staff members

• Effectively delegated tasks to maximize productivity throughout the organization

• Implemented community outreach strategies, enhancing goodwill with the public TECHNICAL AUTHOR

General Motors

WARREN, MI

July 2015 - June 2024

• Created direct online publishing of technical service procedures for dealership technician portal

• Created technical service procedures for General Motor dealership technicians

• Created graphics to improve readability of instructions Collaborated cross-functionally with engineers and subject matter experts to ensure technical accuracy of training content, utilizing data-driven analysis for needs assessment and curriculum development

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• Utilized various authoring tools such as Arbortext, Teamcenter, and Vis Mockup to develop documents

• Ensured that the necessary tools and equipment are created and provided to support technician needs

• Designed templates for consistent presentation of product information throughout all documents

• Maintained version control on all documents using Microsoft SharePoint

• Edited existing content to ensure accuracy and completeness of technical documentation

• Assisted in forming a new project group that revised procedures as necessary during validation TECHNICAL AUTHOR

Hewlett Packard

WARREN, MI

April 2012 - June 2015

• Created direct online publishing of technical service procedures for dealership technician portal

• Created technical service procedures for General Motor dealership technicians

• Created graphics to improve readability of instructions Collaborated cross-functionally with engineers and subject matter experts to ensure technical accuracy of training content, utilizing data-driven analysis for needs assessment and curriculum development

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• Utilized various authoring tools such as Arbortext, Teamcenter, and Vis Mockup to develop documents

• Ensured that the necessary tools and equipment are created and provided to support technician needs

• Designed templates for consistent presentation of product information throughout all documents

• Maintained version control on all documents using Microsoft SharePoint

• Edited existing content to ensure accuracy and completeness of technical documentation TECHNICAL AUTHOR

AM General

Livonia, MI

March 2010 - February 2012

• Created technical service procedures for military vehicle technicians

• Created graphics to improve readability of instructions Collaborated cross-functionally with engineers and subject matter experts to ensure technical accuracy of training content, utilizing data-driven analysis for needs assessment and curriculum development

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• Utilized various authoring tools to develop documents

• Designed templates for consistent presentation of product information throughout all documents

• Maintained version control on all documents using Microsoft SharePoint

• Edited existing content to ensure accuracy and completeness of technical documentation PARK COMMISSIONER

Superior Township

Superior Township, MI

January 2009 - January 2011

• Conducted research and analysis to identify areas of improvement within operations

• Interpreted laws, rules, and regulations to ensure compliance with all applicable standards Participated actively in local community events as well as national forums related to issues affecting citizens' lives to create awareness about Commission's role and responsibilities towards society

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Ensured timely completion of tasks assigned to staff members while ensuring quality control over the output produced by them

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TECHNICAL AUTHOR

Roush

Allen Park, MI

April 2007 - July 2010

• Created direct online publishing of technical service procedures for dealership technician portal

• Created technical service procedures for Ford, Mercury, and Lincoln dealership technicians

• Created graphics to improve readability of instructions Collaborated cross-functionally with engineers and subject matter experts to ensure technical accuracy of training content, utilizing data-driven analysis for needs assessment and curriculum development

•

• Utilized various authoring tools such as Arbortext, Teamcenter, and Vis Mockup to develop documents

• Ensured that the necessary tools and equipment are created and provided to support technician needs Participated in training video sessions to gather feedback from instructors and technicians, implementing necessary adjustments to improve procedure quality and relevance in line with product development advancements

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• Designed templates for consistent presentation of product information throughout all documents

• Maintained version control on all documents using Microsoft SharePoint EDUCATION

REFERENCES

• Edited existing content to ensure accuracy and completeness of technical documentation AUTOMOTIVE TECHNICIAN

Roush

Allen Park, MI

April 2002 - April 2007

• Disassembled engines to inspect components for defects or excessive wear using hand tools.

• Maintained accurate records of all validation activities including test results, observations, conclusions. Implemented corrective action plans when necessary to address any issues identified during validation activities.

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• Documented work performed on vehicles, fostering traceability.

• Tested and adjusted repaired systems to meet manufacturer's performance specifications. CERTIFICATION IN AUTOMOTIVE MAINTENANCE TECHNOLOGY Motech Automotive Training, MI

Jun 1991

HIGH SCHOOL DIPLOMA

Robichaud High School, MI

Jun 1987

References available upon request

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