Customer Service Simi Valley

Kayla Beauchamp

Simi Valley, CA

*.***************@*****.***

Professional Summary

Reliable, fast-paced worker with experience in customer service, food handling, and high-energy environments. Known for maintaining a clean and professional appearance while multitasking and engaging respectfully with diverse clientele. Strong awareness, quick thinking, and excellent communication make me a valuable team member in any setting, especially where speed, presentation, and guest experience matter.

Experience

Recreational Aide

Simi Valley Rancho After-School Program – Simi Valley, CA 2022 – Present

Maintained a clean, organized, and welcoming space while multitasking in a fast-paced environment. Provided clear directions, handled food safely, and communicated professionally with staff and the public. Adapted quickly to unexpected situations while staying calm and composed. Coordinated group activities, managed large groups, and addressed conflict with confidence and professionalism. Gained strong time management, situational awareness, and people skills—particularly in staying alert, respectful, and responsive under pressure. Comfortable being on my feet for long periods, managing multiple responsibilities, and supporting smooth day-to-day operations.

Education

santa susana high school-2024

Conflict Mediation & De-Escalation Training

Completed coursework in professional conflict resolution, learning how to de-escalate tense situations, handle arguments respectfully, and manage upset individuals with clear, composed communication. Focused on real-world customer service scenarios.

Intro to Marketing & Customer Engagement

Studied customer behavior, upselling techniques, and strategies for maintaining a polished, professional image while increasing guest satisfaction. Gained experience in adapting energy and communication style to fit various social settings and clientele.

Workplace Compliance & Safety Knowledge

Familiar with health codes, sanitation requirements, and safe food handling procedures in public environments. Understands the importance of following policies and regulations to ensure guest safety and maintain a clean, efficient workspace. Experienced in staying alert to prevent accidents and maintain a professional atmosphere.

Certifications

CPR / First Aid Certified

Skills

Multitasking in high-volume environments

Fast-paced food & beverage service

Cleanliness & hygiene standards

Conflict resolution & de-escalation

Team collaboration

Handling money & tips

Remaining calm under pressure

Friendly, professional customer interaction

Memorization of orders & customer preferences

Situational awareness in dynamic settings

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