Customer Service Maintenance Supervisor
Resume:
Stephan G. Drum
Forked River nj **731
********@*****.***
SUMMARY
Highly motivated self-starter successful in all phases of construction maintenance. Outstanding customer service skills. Background includes finance, mortgage sales, marketing and merchandising. Special talent for using innovative and resourceful methods in problem solving, time management and planning. Consistently one of the top performers in region, exceeding goals and meeting deadlines.
PROFESSIONAL EXPERIENCE
JLD Emergency Services
26 Sixth Ave
Roebling, NJ 08554May 2011-Present
Construction/Maintenance
Responsibilities include restoring areas damaged by mold, fire or water
Complete all necessary documentation and tracking for insurance claims, including photos of each job before and after restoration.
An experienced team player, bringing enthusiasm and energy into group efforts.
Articulate and creative, offering innovative and practical solutions.
Able to direct and lead others to produce desired results.
Create a workable schedule to meet deadlines efficiently.
Ability to develop new ideas and processes.
Ability to please customers under all circumstances.
Committed to assisting others.
Demonstrated effective leadership skills.
Dependable - can work without supervision.
Excellent communication, interpersonal and organizational skills.
Can handle multiple projects simultaneously.
Ability to communicate and interact effectively with individuals of all levels.
SouthgateApartments
272 Ward Ave
Bordentown,NJ08505May 2007-May 2011
Maintenance Supervisor
Supervised the maintenance of 362 apartment units spread over 42 buildings
In charge of all aspects of framing, electric, plumbing, L/P Boilers, dry wall, flooring, doors, windows, roofing and siding and hydraulic systems.
Responsible for dealing with sub-contractors and all third party vendors.
Supervise 10 mechanics and electricians performing preventative maintenance, repairs, and support of production.
Plan and supervise maintenance activities of team members.
Develop team members through training.
Partner and Coordinate with Production, Engineering, and other external departments to resolve issues and concerns.
Access and analyze current practices and make recommendations for improvement.
Organize projects to effectively use resources to complete projects.
Streamline Mortgage
1967 Parkway Ave
Ewing, NJ
Senior Loan Officer March 2004-May 2007
Responsible for soliciting residential mortgages from various sources including realtors, builders, financial professionals, past customers and other sources.
Worked closely with mortgage lending professionals to ensure all applications and files were submitted according to state and federal regulations.
Followed up for required information and submitted to lender as requested.
LawrenceLincoln Mercury
2926 Route 1,
Lawrenceville, NJ
Automotive RepresentativeOct. 1990- March 2004
Sales and leasing representative for new and used car, truck and conversion vehicles.
Responsibilities included calling on new and existing accounts, prospecting, closing sales, customer service and consumer credit follow-up.
Provided present and prospective customers sales presentations.
Ordered products and located vehicles for automotive customers and for all types of motor vehicle business.
Delivered, installed and provided maintenance.
Provided customers with financing options and credit counseling.
Earned Salesman of the Month 22 times, and Salesman of the year 4 times
SGD Inc General Construction
298 Mad Dock Ave
Hamilton, NJ 08620
President1975-1990
Over 15 years in handling a variety of jobs including remodeling and renovation in the residential, commercial and industrial market place.
Maintained an average work force of fifteen employees and two sub-contractors.
Improved productivity and efficiency by developing, training and implementing an automated project management system.
EDUCATION & CERTIFICATIOtephan G. Drum
401 Tappan st
Forked River nj 08731
********@*****.***
SUMMARY
Highly motivated self-starter successful in all phases of construction maintenance. Outstanding customer service skills. Background includes finance, mortgage sales, marketing and merchandising. Special talent for using innovative and resourceful methods in problem solving, time management and planning. Consistently one of the top performers in region, exceeding goals and meeting deadlines.
PROFESSIONAL EXPERIENCE
JLD Emergency Services
26 Sixth Ave
Roebling, NJ 08554May 2011-Present
Construction/Maintenance
Responsibilities include restoring areas damaged by mold, fire or water
Complete all necessary documentation and tracking for insurance claims, including photos of each job before and after restoration.
An experienced team player, bringing enthusiasm and energy into group efforts.
Articulate and creative, offering innovative and practical solutions.
Able to direct and lead others to produce desired results.
Create a workable schedule to meet deadlines efficiently.
Ability to develop new ideas and processes.
Ability to please customers under all circumstances.
Committed to assisting others.
Demonstrated effective leadership skills.
Dependable - can work without supervision.
Excellent communication, interpersonal and organizational skills.
Can handle multiple projects simultaneously.
Ability to communicate and interact effectively with individuals of all levels.
SouthgateApartments
272 Ward Ave
Bordentown,NJ08505May 2007-May 2011
Maintenance Supervisor
Supervised the maintenance of 362 apartment units spread over 42 buildings
In charge of all aspects of framing, electric, plumbing, L/P Boilers, dry wall, flooring, doors, windows, roofing and siding and hydraulic systems.
Responsible for dealing with sub-contractors and all third party vendors.
Supervise 10 mechanics and electricians performing preventative maintenance, repairs, and support of production.
Plan and supervise maintenance activities of team members.
Develop team members through training.
Partner and Coordinate with Production, Engineering, and other external departments to resolve issues and concerns.
Access and analyze current practices and make recommendations for improvement.
Organize projects to effectively use resources to complete projects.
Streamline Mortgage
1967 Parkway Ave
Ewing, NJ
Senior Loan Officer March 2004-May 2007
Responsible for soliciting residential mortgages from various sources including realtors, builders, financial professionals, past customers and other sources.
Worked closely with mortgage lending professionals to ensure all applications and files were submitted according to state and federal regulations.
Followed up for required information and submitted to lender as requested.
LawrenceLincoln Mercury
2926 Route 1,
Lawrenceville, NJ
Automotive RepresentativeOct. 1990- March 2004
Sales and leasing representative for new and used car, truck and conversion vehicles.
Responsibilities included calling on new and existing accounts, prospecting, closing sales, customer service and consumer credit follow-up.
Provided present and prospective customers sales presentations.
Ordered products and located vehicles for automotive customers and for all types of motor vehicle business.
Delivered, installed and provided maintenance.
Provided customers with financing options and credit counseling.
Earned Salesman of the Month 22 times, and Salesman of the year 4 times
SGD Inc General Construction
298 Mad Dock Ave
Hamilton, NJ 08620
President1975-1990
Over 15 years in handling a variety of jobs including remodeling and renovation in the residential, commercial and industrial market place.
Maintained an average work force of fifteen employees and two sub-contractors.
Improved productivity and efficiency by developing, training and implementing an automated project management system.
EDUCATION & CERTIFICATIO
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