Customer Service High School
Resume:
MICHAEL MORENO
Management/Customer Service
PROFILE
I pride myself on being a people person who has been in Customer Service whole life. I will do everything and anything in my power to try to make every experience for our customers/clients a positive one.
CONTACT
PHONE:
EMAIL:
****************@*****.***
Chicago, Ill
HOBBIES
-Anything sports related
-Working out
-Spending time with family
-Thinking of ways to better myself to create better opportunities
EDUCATION
Fenton High School
08/2007 – 05/2011
-Very Sports oriented
-GPA 3.1
WORK EXPERIENCE
Brown’s Chicken -Manager
09/2008–12/2012
-Serve Customers
-Create Scheduling for workplace
-Handled any cosmetic updates needed, as well as planning for the store.
-Create an environment to generate repeat customers
Little Cesar’s Pizzeria- Manager
01/2013–12/2016
-Serve Customers
-Create Scheduling
-Had to make sure all equipment in workplace was up to date mechanically.
-Create an environment to generate repeat customers
Ignite Gaming Lounge-Party Host/Customer Service
02/2017–10/2019
-Handled all walk-in customers. Also handled all customer needs on the technical side as well as the party having side.
-Had to reassure a positive experience for 15-30 kids/adults on a regular basis. (providing food, drinks and any gaming need we had to offer)
DO&CO Catering- Packer
11/201*-**-****
-Packing Flights for major airline
Aries Shuttle- Dispatcher
04/2020-02/2021
-Set-up schedules for crew members
-Reassure all drivers were on schedule while driving on route and also was keeping correct pacing throughout shift
-Handle all complaints from customers and try to resolve in a professional manner
-Act on complaints to create a better experience for my customers/riders
Extended Stay America-Guest Service Rep (3rd shift)
03/2021-05/2022
-Handle Calls from in-house guests and any potential customer that needed assistance.
-Collect Payments from walk in guests and upselling what the company had to offer.
-Close registers for the night, make sure closing numbers and our physical totals were the same.
SKILLS
Computer Skill
Communication Skill
Customer interaction
Problem Solver
Microsoft word
Scheduling
Contact this candidate