Administrative Support Assistant

Georgetta Jones

**********@*****.*** 832-***-**** Tomball, TX

Summary

Detail-oriented Administrative Professional with over 20 plus years of experience in providing comprehensive administrative support, including travel coordination, document preparation, and event management. Proven track record in enhancing operational efficiency through effective communication and organizational skills. Proficient in MS Office Suite and CRM systems, seeking to leverage expertise in a dynamic administrative role. Work Experience

GT Elite Services

Owner – Business Concierge Houston, TX Jan 2008 - Present

• Provide comprehensive administrative support to small business owners and entertainment firms, including travel coordination and expense report management.

• Conduct market research and internet investigations to supply clients with relevant information, ensuring continuous communication.

• Manage general office tasks such as document preparation, event coordination, and organizational management using various software tools.

Culver Co – Masis Staffing Solutions

Customer Service Rep Tomball, TX Jan 2025 - Mar 2025

• Facilitated outbound communication to client customers, successfully coordinating the distribution of safety kits to businesses.

• Completed and processed order forms accurately, ensuring the timely delivery of safety materials.

• Updated and maintained the system with accurate contact information, enhancing client communication efficiency. Heirloom

Human Resources Administrative Assistant New Orleans, LA Dec 2023 - May 2024

• Managed applicant tracking system, job postings, and resume screening, improving recruitment efficiency.

• Organized and executed onboarding programs and coordinated biannual performance review meetings, enhancing overall employee experience.

• Supported HR operations by coordinating communications, managing the HR inbox, and scheduling recruiting appointments.

Care.com

Benefits Communication Specialist - Remote Tomball, TX Jul 2022 - Nov 2023

• Developed and implemented tailored communication tools, including scripts and speeches, to enhance EAP and Work Life call management.

• Produced high-quality visual aids, such as computer-generated graphics, to ensure professional delivery of presentations.

• Conducted research and editing to support the creation of publications, contributing to improved informational resources.

Level Up 400, Inc.

Administrative Coordinator Houston, TX/Atlanta, GA Jan 2020 - Dec 2020

• Facilitated client support for a credit repair and financial assistance firm, contributing to the service of accounts exceeding $1 million in annual revenue.

• Executed comprehensive administrative duties, including email correspondence, document formatting, and the development of training materials for webinars, as well as organizing logistics for executive travel and orchestrating company events.

VES (Veterans Evaluation Services)

Senior Credentialing Specialist Houston, TX Apr 2016 - Apr 2019

• Completed comprehensive credentialing processes, verifying licenses, board certifications, and conducting background checks for medical providers.

• Maintained accurate provider profiles within the OMS system, adhering to HIPAA regulations and updating critical information as necessary.

• Conducted audits and managed documentation for special projects, including contract formatting and profile updates for transitioning employees.

Quality Analyst Houston, TX Nov 2015 - Apr 2016

• Executed thorough reviews of medical reports to ensure adherence to VA standards, effectively resolving discrepancies by coordinating with medical providers.

• Facilitated training and development for providers, maintaining the confidentiality of veteran records and ensuring high-quality service delivery.

Siemens Wind Power

Field Account Specialist (Contract) Houston, TX Jul 2014 - Nov 2015

• Managed time entry processes for field technicians, ensuring compliance with financial protocols and timely payroll processing, while enhancing operational efficiency through streamlined procedures.

• Analyzed and reconciled monthly labor reports, effectively resolving warranty discrepancies and supporting cost-saving initiatives.

Education

Texas School of Business

Medical Billing and Coding Program, Medical Billing and Coding Houston, TX 2012 Skills

General Office Skills, Excellent Phone Skills, Expense Reporting, Multiline Phones, Scan and Fax, Great Collaborator, Customer Services, Open to Travel, Strong Initiative, Meticulous, Dedication, Work Independently, MS Word, MS Excel, MS Outlook, MS PowerPoint, Citrix, Oms, CRM, Salesforce, Five9, Apropos, Email Management, Problem-Solving Skills

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