Project Manager Change Management

Sameera Fatima

Bartlett, IL ***** * 773-***-**** * ************@*****.***

CAREER OBJECTIVE

Results-driven Project Manager with over 10 years of experience leading complex restructuring and reorganization initiative across diverse industries. Proven track record of aligning business strategy with execution, optimizing processes and managing large-scale change efforts. Adept at cross-functional team leadership, stakeholder communication, and risk mitigation during high impact transformations.

PROFESSIONAL EXPERIENCE

Project/ Trial Manager - Willkie Farr & Gallagher - Chicago, IL - March 2022 to Current

•Led change Management and communications workstreams for business unit consolidation across 3 global regions.

•Implemented new reporting structures and process frameworks, ensuring business continuity and minimal disruption.

•Partnered with HR and legal teams to navigate workforce transitions, severance planning and reassignments.

•Stakeholder Engagement and Communications

•Post – Merger Integration

•Resource Optimization and Cost Reduction.

Senior Paralegal Manager - Grant & Eisenhofer - Chicago, IL - January 2019 - March 2021

•Supported attorneys specializing in Birth Injury Law

•Coordinated, prepared and interpreted complex legal documents including pleadings, motions, briefs, interrogatories, responses, agreements and legal memorandum and handled all aspects of trial preparation

•Managed complex calendars & set up conference calls

•Scheduled domestic and international travel arrangements including flight, hotel and car reservations and create detailed itineraries

•Executing data collection and research, and providing your analysis and feedback

•Building and maintaining relationships with clients and legal departments (including Medicare, Medicaid Specialty Operations, Liens, and others) to fully align on Client needs

Providing guidance and mentoring for other team members to drive overall improvement in skill set supporting service delivery to our clients

Identifying and implementing departmental best practices to ensure our team’s success

Fostering teamwork and a supportive department culture with an emphasis on ensuring exceptional client service

Reviewed service and other applicable components of medical records

Project Manager - Sweis Law Firm - Chicago, IL - January 2017 - January 2019

•Coordinated and facilitate meetings (Quarterly Business Reviews, Capabilities, Strategy Sessions and Trainings)

•Pulled available data metrics, review performance trends and built high-quality presentation deck, leading prep meetings with internal stakeholders and present at meetings (in-person or via Zoom)

•Responsible for problem resolution for key accounts

•In charge of team meetings and new employee training sessions

•Drafted and reviewed real estate residential leases, contracts and five-day notices for clients

•Worked with Internal Departments on Loss Mitigation and Loan Modification

•Created procedural changes that led to system improvements and streamlined processes

Reviewed service and other applicable components of contracts

Coordinated contract deliverables amongst internal business owners and ensure accountability and delivery of Contractual requirements

Fostered teamwork and work closely with internal departments ( Legal, Finance and others).

Handled FDCP matters and created business LLC’s for clients

Extensive E-Discovery knowledge and experience including document review, coding and bate stamping of documents for production

Drafted Judicial correspondence and handled court mailings

Tracked and entered attorneys time using software such as Smokeball and QuickBooks

Bursar Manager - North Eastern Illinois University - Chicago, IL - March 2014 – March 2017

EPIC change Ambassador

Managed a team of 15+

In charge of team meetings and new employee training sessions

Created training guides and outlines for employees

Constant collaboration with various departments

Responsible for problem resolution for key accounts

Primary trainer for intake call center workflow and new student benefits workflow

Served as interim trainer for new hires

In charge of conducting weekly meetings with Bursar Department to provide an organized report of student status & metrics

Single point of contact liaison between various departments of University

Assess student needs and resolve student complaints and challenging situations

Work closely with Financial Aid team to process student benefits to relay benefit coverage information to both Loan Offices and students

Discuss and complete documentation regarding billing and processing claims

Utilize programs such as Sales Force on a daily basis

Pharmacy Technician - Walgreens - Skokie, IL – July 2011 – March 2014

Growing customers’ business through development of Specialty Medication Access pipeline

Working cross-functionally with many departments within the organization including operations, Sales, Account Services, Finance, Legal and Enterprise Analytics as well as external clients

Held accountable for the lab as well as managed all medical supplies

Created patient progress notes, entered patient’s history and physical notes into the database, and scheduled patient appointments

Utilized Advanced MD and NextGen EHR Systems

Prepared medical records for insurance companies and other doctor’s offices

Obtained referrals from Primary Care provider’s when needed

Discuss and complete documentation regarding billing and processing claims

Verified insurance

Scribed for Pharmacists whenever asked and needed

Medical Assistant - Expert Medical Group, Schaumburg, IL - July 2008 – June 2011

Prepared examination and treatment rooms with necessary medical equipment and administrative paperwork

Obtained patient’s vital signs, as well as height and weight

Ensured that exam room, waiting room, front desk and break rooms were kept clean and well maintained

Prepared lab specimens for laboratory analysis

Held accountable for the lab as well as managed all medical supplies

Created patient progress notes, entered patient’s history and physical notes into the database, and scheduled patient appointments

Utilized Advanced MD and NextGen EHR Systems

EDUCATION

DEPAUL UNIVERSITY, Chicago, IL

Pre law, June 2014

BENEDICTINE UNIVERSITY, Lisle, IL

Master’s in Business and Healthcare Administration, June 2023

ADDITIONAL

STV Technologies, Cisco Telepresence, VMWare, Movi/Jabber, Coda, Jira, Team Gantt, Asana, Confluence and Todoist

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