Customer Service, Data Entry, medical insurance and scheduling

YL

YOLANDA LATHAM

**********@*****.*** 801-***-****

I offer excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills . Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Cultural awareness

PPE compliance

Flexible and adaptable

Public speaking

Team management

Good Telephone Etiquette

Friendly, positive attitude

Team building

Remote office availability

Relationship building

University of Utah Hospitals and Clinics

Salt Lake City, Utah

Admission-benefits

01/2009 - 10/2023

I work myself from a Phsych Tech to working in the business office doing admissions, scheduling and verified insurances and Coordinator with patients. I also kept records of clients interactions or transactions, thoroughly recording details of inquiries.

Generated monthly performance metrics reports based on customer feedback survey results.

Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services. Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists when necessary. Updated system with order specifics and customer details, preferences, and billing information.

Contributed to team meetings, sharing insights and strategies for improving patient access services.

Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.

Applied HIPAA privacy and security regulations while handling patient information.

Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.

Participated in training sessions to stay updated on healthcare policies and registration software.

Adhered to HIPAA regulations when handling confidential patient information.

Collected payments from patients and entered them into the billing system Summary

Skills

Experience

accurately.

Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.

Handled high volume of incoming calls, providing exceptional customer service to patients and families.

Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.

Updated patient files in accordance with company policy and procedure guidelines.

Direct TV Salt Lake City, UT

Supervisor

01/1993 - 10/2008

Identified needs of customers promptly and efficiently. Maintained positive working relationship with fellow staff and management.

Addressed customer inquiries related to products and services offered by the organization.

Collaborated with employees from and departments to accomplish objectives.

Trained new employees on company policies, job duties, and performance expectations.

Coordinated with other department supervisors to ensure smooth workflow and project alignment.

Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.

Conducted regular meetings with staff to discuss progress and address any issues or concerns.

Monitored workflow, productivity and quality of work performed by employees.

Created strategies to increase employee engagement levels. Monitored employee attendance, addressing any punctuality or absenteeism issues.

San Pedro Community College San Pedro, CA

Some College (No Degree)

References available upon request.

Education and Training

References

Contact this candidate