Customer Service Administrative Support

SUMMARY

EDUCATION PROFESSIONAL EXPERIENCE

Central Luzon State University, Science City of Muñoz,

Nueva Ecija, Philippines

February 12, 2016

SKILLS

Administrative Support: Proficient in managing

schedules, coordinating meetings, and handling

correspondence to enhance operational efficiency.

Customer Service: Strong ability to provide

exceptional support through email and chat,

ensuring high levels of customer satisfaction.

Human Resources: Experience in recruitment

processes, employee onboarding, and maintaining

employee records.

Financial Management: Skilled in bookkeeping,

processing transactions, and preparing financial

reports to support decision-making.

Communication: Excellent written and verbal

communication skills, able to convey information

clearly and professionally.

Data Management: Ability to organize and maintain

records accurately, ensuring confidentiality and

compliance.

Team Collaboration: Proven track record of

working effectively in team environments to

achieve common goals.

Problem-Solving: Strong analytical skills to

troubleshoot issues and implement effective

solutions.

8585 Tobias Ave. Panorama City

***.***********@*****.***

MAUREEN MORANTE 818-***-****

Detail-oriented administrative professional with diverse experience in HR support, customer service, and financial management. Seeking to leverage my skills in coordination, communication, and problem-solving in a dynamic role where I can contribute to team efficiency and enhance organizational performance San Fernando Valley Community of Mental Health Center Inc. - Valley Employment Services Program, Roscoe Blvd. Panorama City. CA.

July 2024 - Present

- Assist in coordinating employment services for clients, facilitating job placements and support.

- Maintain and update client records, ensuring accuracy and confidentiality.

- Collaborate with team members to develop and implement effective job training programs.

- Provide administrative support, including scheduling meetings and preparing reports.

Philippine Rice Research Institute, Science City of Muñoz, Nueva Ecija, Philippines

May 2021 - February 2024

- Provided comprehensive administrative support, managing schedules and correspondence for the Philippine Rice Research Institute.

- Coordinated meetings and events, ensuring all logistics were handled efficiently.

- Assisted in data management, organizing and maintaining research files and documents.

- Developed and implemented office procedures to enhance operational efficiency.

- Collaborated with researchers to prepare reports and presentations for stakeholder meetings.

Waltermart Supermarket Inc. (Talavera Branch), Talavera, Nueva Ecija, Philippines

April 2019 - May 2021

- Assisted in the recruitment process, including posting job openings, screening resumes, and scheduling interviews.

- Maintained employee records and documentation, ensuring compliance with company policies.

- Supported the onboarding process for new hires, facilitating orientation and training sessions.

- Responded to employee inquiries regarding HR policies and benefits.

- Assisted in organizing employee engagement activities and training programs.

Nueva Ecija University of Science and Technology-

Graduate School, Cabanatuan City, Nueva Ecija,

Philippines.

January 31, 2024

Staff Assistant I

Administrative Assistant III

HR Admin Assistant

Master’s in Business Administration

Bachelor of Science in Business

Administration Major in Marketing

Management

CERTIFICATION:

Adult First Aid/CPR/AED

American Red Cross Training Services

October 2024

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