Customer Service Front Desk
Resume:
Lyndsie Bowers
Marmora, NJ *****
********@*****.***
Professional Summary
Hardworking healthcare management student with an Associate of Science in Health Science, graduating in May 2023. Possesses strong oral and written communication, customer service, and organizational skills. Committed to delivering exceptional support in medical environments, leveraging interpersonal skills to enhance patient experiences and streamline administrative processes. Authorized to work in the US for any employer
Work Experience
Hotel Front Desk Clerk/Housekeeping
Homestead Hotel-Ocean City, NJ
March 2016 to October 2017
• Efficiently managed guest reservations and room assignments, utilizing computerized systems to maintain accurate records
• Responded promptly and professionally to guest inquiries, concerns, and complaints, resolving issues in a timely manner
• Provided exceptional customer service to hotel guests, ensuring a positive experience from check-in to check-out
• Leveraged interpersonal skills when dealing with difficult customers or challenging situations at the front desk
• Possessed strong organizational abilities in managing daily administrative tasks such as filing paperwork or updating spreadsheets
Bakery Associate
Albertson's Market-Ocean City, NJ
May 2014 to September 2014
• Provided exceptional customer service by answering questions about products, taking special orders, and offering recommendations based on customer preferences
• Ensured compliance with food safety regulations by following proper hygiene practices at all times
• Assisted in the preparation and baking of a variety of breads, pastries, and desserts
• Maintained cleanliness and organization of work area, including proper storage of ingredients and equipment
Education
University in Healthcare Management and Administration Rowan University-Glassboro, NJ
August 2024 to Present
School of Professional Studies
• Bachelor's of Science
• Healthcare Management and Administration Program
• Currently enrolled
• GPA (3.5)
• Dean's List (Fall of 2024)
Relevant Coursework:
• Healthcare Management
• Healthcare Organization and Leadership
• Health Informatics
Associate of Science in Health Science in Health Science Atlantic Cape Community College-Mays Landing, NJ
August 2020 to May 2023
Associate's of Science in Health Science
• High Honors
• GPA (3.5)
• President's List (2x)
• Dean's List (8x)
Relevant Coursework:
• Medical Terminology
• Interpersonal Communications
Skills
• Oral and Written Communication
• Customer service
• Organizational skills
• Interpersonal skills
Certifications and Licenses
Driver's License
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