Customer Service Home Health, custodian
Resume:
Tammie S. Brooks
Joplin, Mo *****
***********@*****.***
Very dependable, adaptive learner. I have many years’ experiences in supervisory roles, key holder, and customer service.
Work Experience
Home Health Care with Freedom Care. Joplin, MO
June 2025 to present
Help client with personal hygiene, dressing, bathing, and other daily tasks.
Check vital signs and administer prescription medication.
Transport and accompany client to the hospital and make transportation arrangements as needed.
Perform housekeeping and domestic tasks such as cooking, laundry, and dishes.
Office Coordinator with Climate Tech, Inc. Joplin, MO
October 2024 to May 2025
Coordinated heating and air conditioning services and operations.
Scheduled maintenance and liasoned with technicians and clients to ensure service delivery and quality products are paramount.
Managed project timelines and provided support to small teams.
Generated invoices for customers billed on a project basis and performed data entry.
In Home Caregiver with Self-employed. Carthage, MO
March 2024 to September 2024
Administered medications according to prescribed schedules, adhering to all safety protocols and maintaining accurate medication records. Monitored clients' vital signs and reported any changes or concerns to healthcare professionals.
Assisted with end-of-life care, offering comfort and emotional support to client and their families during challenging times.
Environmental Services with Mercy Hospital. Joplin, MO
January 2021 to March 2024
Utilized specialized equipment and chemicals to sanitize and disinfect various surfaces, ensuring a clean and safe environment..
Managed waste disposal procedures, adhering to regulatory standards for proper handling and disposal of hazardous materials.
Responded promptly to service requests, addressing any immediate cleaning or maintenance needs.
Maintained inventory of cleaning supplies and equipment, placing orders as needed to ensure uninterrupted operations.
Assisted in training inexperienced staff members on proper cleaning techniques, safety protocols, and company policies.
Followed strict infection control practices when working in healthcare settings or high-risk environments.
Shift Lead with Dollar General Stores. Joplin, MO
October 2020 to March 2021
Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service.
Implemented new POS system, resulting in improved accuracy and efficiency in cash handling procedures. Maintained accurate records to reconcile with end-of-day reports.
Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally.
Collaborated with the store manager to develop strategies for reducing theft and fraud at the cashier stations.
Trained new hires in proper cash handling procedures, company policies, and customer service standards.
Supervisor with Fresh Ideas Food Management Service. Joplin, MO
August 2017 to October 2020
Supervised, trained, and motivated the team to present their best selves every day at the Missouri Southern State University location.
Managed food operations. Ensured the menu is maintained and food items prepared in accordance with company and state regulations.
Walked the floor to identify any issue that may disrupt work flow, or safety measures, resolved issue quickly, and informed management should additional resources be required.
Collaborated with management to maximize employee potential while reducing labor and food cost.
Skills
Microsoft Office 365
Leadership
Shift Management
Commercial Cleaning
Custodial Experience (10+ years)
Inventory control
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