Customer Service Administrative Assistant

LAURIE

SCHOON

815-***-**** **************@*****.*** South Beloit, IL

PROFILE

Highly organized administrative professional seeking a long-term position. Experience in general office management, records organization, Microsoft presentations, customer service, and cross-departmental support. Leverages dynamic interpersonal and time management skills to interact with a variety of individuals while carrying a multitude of tasks to completion.

CORE COMPETENCIES WORK EXPERIENCE

• Buying Power

• Effective Communication • Negotiation

• Problem Solving

• Relationship Building

KEY SKILLS

• Microsoft Word

• Microsoft Excel

• Microsoft PowerPoint

• Business Assistant

• Heartland - Forward Dental Wisconsin

• October 9, 2023 – Present

• Independent in-depth 8 week online computer training. • Certificates earned, goals and expectations. • Accounting tasks with CTD codes and batch. • Coordinate, print daily patient treatment plans for Dentist and Clinical staff.

• Utilize Dentrix and verify eligibility of insurance. • Proactive in scheduling

• Administrative Assistant

• Lyons Magnus Wisconsin

• 2022 – 2023

• Accounts Payable and Receivable including three-way match.

• Human Resource tasks and coordination.

• Great guests, contractors, and sales representatives. • Purchased all office supplies and materials. • Administration to Chief Operating Officer and Human Resource Manager

• Front Desk Reception / Registration

• Mercyhealth Hospital and Trauma Center I Wisconsin • 2021-2022

• Shipping Services Administrator

• SSI Technologies Wisconsin

• 2020-2021

• Processed and coordinated shipment requests and completed any documentation needed.

• Provided customer service support to the organization by obtaining, analyzing, and verifying the accuracy of order information in a timely manner.

• Administrative Assistant

• Chastain & Associates LLC Illinois

• 2019 – 2020

• Served critical support role for all Sectors of Civil Engineering i.e. State IDOT, IL Tollway, Capital

Development, DNR, and various municipalities.

• Accounts Receivables and Payables including invoicing, monthly banking, deposits, expenses, and petty cash. • Buyer for 8 locations, processed internal expense reimbursement.

Medical Office Assistant

Center for Psychiatry Jack V Rodriguez M.D. Illinois 2017-2019

• Completed patient registration, insurance verification, and appointment scheduling. ICD-10 Coding for billing, collection of copays and cash self-payments.

• Managed correspondence regarding court orders, Rosecrance Health Network, Pharmacists, and Case Workers.

Purchasing Assistant

Ekstrom Carlson Illinois

2015 – 2017

• Inspected shipments to confirm that products received met specifications.

• Maintained business relationships with suppliers to ensure their assistance if an unexpected event requires

expedited shipping of an order.

• Responsible for ordering products, services, and raw materials.

Hospital Operations Manager

Universal Hospital Services – Agility Health Illinois 2007 – 2014

• Managed contracted agreement of Medical Equipment rental within two facilities. Equipment consisted but not limited to: Infusion, DME, SCD, Pain pumps, specialty mattresses and Bariatric supplies.

• Uphold business and financial management with understanding of P & L. *Increased profit margins by 70%. Increasing revenue with quality teamwork.

• Consulted with Corporate, District personnel and Clinical Staff. Participated in monthly nurse orientations and service symposiums with power point presentations.

• Monitored billing entries, daily reconciliation, assigned follow up reporting, executed billing, and reported to hierarchies.

• Human Resource responsibilities included recruitment, interviewing, hiring, training, reviews, scheduling, payroll, lead safety huddles. Utilized HRIS documentation, Outlook, Excel, and Workday.

EDUCATION

Cardinal Stritch University – Wisconsin

Associate in Business Administration

2007 – 2009

Cardinal Stritch University – Wisconsin

Certificate in Human Resource Management

2007

*Other certifications available upon request

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