Quality Assurance Specialist

Betty Robinson

Olive Branch, MS *****

901-***-**** - *******@*******.*** - WWW: Bold Profile

Professional Summary

Results-driven Quality Assurance Specialist with a proven track record at FedEx, adept at enhancing operational efficiency through analytical problem-solving and meticulous quality assurance. Successfully developed testing protocols and led audits, fostering a culture of safety and compliance while collaborating with cross-functional teams to resolve quality issues effectively.

Skills

• Detail-oriented

• Quality assurance

• Analytical thinking

• Problem-solving skills

Work History

08/2022 to 03/2025 Quality Assurance Specialist

FedEx – Olive Branch, MS

Conducted thorough inspections to ensure compliance with quality standards and operational guidelines.

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Developed and implemented testing protocols for new systems and processes to enhance efficiency.

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Collaborated with cross-functional teams to identify root causes of quality issues and initiate corrective actions.

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Led regular audits of workflows to maintain high standards of safety and product integrity.

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02/2020 to 03/2024 Dispatcher

On Time Freight And Brokerage – Olive Branch, MS

Coordinated dispatch operations to optimize route efficiency and improve delivery timelines.

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Monitored and managed real-time communication between drivers and clients, ensuring seamless service delivery.

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Implemented scheduling adjustments based on traffic patterns and weather conditions to enhance operational effectiveness.

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Trained new dispatch staff on company protocols, software tools, and effective communication techniques.

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09/2020 to 03/2023 SAPP Adiministrator

Arvado – Memphis, TN

Streamlined administrative processes to enhance operational efficiency across departments.

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• Coordinated scheduling and logistics for meetings, optimizing resource allocation. Implemented document management systems, improving information retrieval speed and accuracy.

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03/2016 to 01/2022 Supervisor of Operations

Tyson Foods – Dexter Mo

Oversaw daily operational workflows, ensuring efficiency and adherence to company standards.

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Developed training programs for staff, enhancing team performance and operational consistency.

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• Implemented process improvements, reducing turnaround time on key projects. Coordinated cross-departmental communication to streamline operations and resolve issues promptly.

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Led initiatives to improve safety protocols, fostering a culture of workplace safety and compliance.

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06/2012 to 06/2017 Caregiver, Special Needs

Behaveral Reginal Center – Sikeston, Mo

Maintained database accuracy through consistent daily entries. Give care and support. Education

08/1989 Business

Three Rivers Community College - Poplar Bluff, MO

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