Customer Service Call Center
Resume:
Alyssa Cano
Houston, Texas *****
************@*****.***
Professional Summary
● Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Polite and professionalsuccessful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level with 10 years experience, in a CSR/Administration position. Ready to help the team achieve company goals.
Skills
Sales closing
Customer Service
Account updating
Complaint resolution
Call Control
Data Entry
Customer Support
System Documentation
Gathering information
Calm disposition
Resolving issues
Delivery Tracking
Product Knowledge
Account Management
Account Management
Cash Handling
Training experience
Sales expertise
Customer service optimization
Logging call information
Communicating with clients
Inbound Phone Call Management
Problem-solving skills
Verbal and written communication
Inbound phone calls
Call Center Customer Service
Data Gathering
Adaptability
Transaction Processing
Following scripts
Product and service knowledge
Microsoft Office
Multi-Line Phone Systems
Teamwork and Collaboration
Problem Resolution
Analytical Thinking
Problem-solving abilities
Work History
March 2006 - March 2010
Voters Consumer Research - Houston
Call Center Representative
Outbound calls, to gain insight and research towards the upcoming year, voting and polls across the united states of america.
Proficent ability to read and type simultaneously all responses. No cold calls
Education
June 2007
Everest College Texas 77063
CMA Healthcare
Completed professional development during externship. October 2010
Houston Community College Alief 77042
Associate Degree Continuation Of Education
Continuing education
Completed professional development in an on campus setting.
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