Customer Service Project Management
Resume:
Los Banos, CA *****
************@*****.***
JAMES CASSELL
PROFESSIONAL SUMMARY
Collaborative and results-driven professional with extensive experience in maintenance engineering, project management, and customer service. Known for fostering a positive work culture, maintaining strong relationships with stakeholders, and delivering high-quality service across dynamic environments. Proficient in multitasking, problem-solving, and ensuring operational efficiency in fast-paced settings.
PROFESSIONAL EXPERIENCE
ENGINEER
Hazel Hawkins Hospital, Hollister, CA
January 2022-Present
Perform maintenance tasks for plumbing, electrical, painting, boilers, pumps, and masonry.
Maintaining fire systems to ensure safety and compliance.
Field and respond to repair requests from all facilities and units.
Conduct preventative maintenance and inspections.
Document and report completed tasks accurately.
ENGINEER
Fairmont Hotel, San Jose, CA
June 2015 – January 2022
Managed guest room work orders, consulted with the Chief Engineer to support ongoing projects.
Prepared and maintained accurate work records and technical reports.
Analyzed data to ensure the accuracy of reports and performed necessary adjustments.
JOURNEYMAN CARPENTER
Carpenters Union Local 405, San Jose, CA
June 1996 – May 2014
Interpreted blueprints and specifications to complete woodwork, millwork, and cabinetry projects.
Ensured accuracy in measurements and cuts, minimizing material waste and controlling costs.
Collaborated with clients to clarify project scope and improve customer satisfaction.
Applied knowledge of building codes to ensure quality residential and commercial constructions.
MANAGER ON DUTY
Tilt Arcade, Cupertino, CA
June 1994 – May 1998
Initiated improvements in customer relations and service efficiency.
Resolved customer concerns professionally, ensuring high levels of satisfaction.
Managed employee performance, attendance, and training for optimal productivity.
Supervised a team of 6 front desk agents, handling scheduling and shift management.
Contributed to financial planning, including room rates, budget allocations, and department funding.
EDUCATION
MARRIAGE AND FAMILY THERAPY
Brigham Young University-Idaho, Rexburg, ID
June 2021
GENERAL STUDIES
BYU Pathway Worldwide, Salt Lake City, UT
Graduated: June 2021
GENERAL STUDIES
FOOTHILL COLLEGE – LOS ALTOS, CA
2013-2014
HIGH SCHOOL DIPLOMA
Oak Grove High School, San Jose, CA
Graduated: June 1994
SKILLS & COMPETENCIES
Team Leadership & Motivation
Project Management & Decision Making
Customer Service & Relationship Building
Financial Oversight & Budget Management
Preventative & Employee Development
Technical & Blueprint Interpretation
ADDITIONAL INFORMATON
Proven ability to adapt to new technologies and tools in dynamic work environments.
Strong communicator with a focus on customer satisfaction and team empowerment.
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