Customer Service Quality Assurance
Resume:
kenya riley
Dover, DE *****
************@*****.***
Professional Summary
I have a lot experience in different fields.I’ve worked in customer service, Housekeeping, Factory,Mail room office.I have my CPR certification, Mandt certification & LLAM certification. Willing to relocate: Anywhere
Work Experience
Direct Support Professional
Sevita-Dover, DE
September 2022 to Present
• Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
• Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
• Maintained accurate records of client progress, behaviors, incidents, and medical information
• Assisted in coordinating medical appointments, transportation, and accompanying clients during visits
• Closely monitored medication administration to ensure compliance with prescribed dosages and schedules
• Provided transportation and accompanied clients to appointments, errands, and social outings Machine Operator
Egdewell formaly Energizer/Platex-Dover, DE
June 2009 to June 2022
Responsibilities continuing quality assurance, making that the core standards of the position are met at all times and that the product meets all requirements Accomplishments
i have been able to display longevity while going thru lifes trials and tribulations Skills Used time management, customer service, ability to work under pressure and to maintain a positive attitude while doing so, also getting along with fellow employees and maintaining a healthy relationship with everyone else such as supervisors etc
Dietary Aide
State Street Assisted Living-Dover, DE
May 2005 to October 2008
Responsibilities worked in the kitchen preparing meals for the residents during breakfast, lunch, dinner, and snacks in between
Accomplishments knowing, understanding and having an appreciation for elderly persons and having the ability to bare patience and give them the respect that's due.
• Assisted in the preparation and serving of meals to patients, ensuring adherence to dietary restrictions and preferences
• Collaborated with dietitians and healthcare professionals to develop specialized meal plans for patients with specific dietary needs
• Followed proper sanitation procedures in handling food, utensils, and equipment to maintain a clean and safe environment
• Provided excellent customer service by addressing patient inquiries regarding menu options and accommodating their individual preferences
• Aided in the setup and cleanup of dining areas before and after meal services
• Catered meals for special events or meetings within the facility upon request from supervisors or management team members
• Washed dishes using industrial dishwashers or manually cleaned them following established procedures Education
High school diploma
Continental Academy - Miramar, FL
January 2008 to July 2008
Skills
• Customer service (10+ years)
• Developmental Disabilities Experience (2 years)
• Meal Preparation (10+ years)
• Housekeeping (5 years)
• Dietary aide experience (10+ years)
• Factory (10+ years)
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