Change Management Release Manager
Resume:
BRADLEY PACK
Release Manager
PROFILE
Dedicated Release Manager with over a decade of experience overseeing successful releases in a fast-paced environment. Skilled in coordinating cross-functional teams, managing project priorities, and implementing change management processes. Proven track record of proactively solving problems and ensuring the smooth deployment of applications and infrastructure updates. Proficient in Waterfall, Agile, and SAFe methodologies, with expertise in ServiceNow and Microsoft SharePoint Online workflows. Passionate about delivering high-quality solutions and enhancing customer satisfaction through efficient release and change management practices.
PROFESSIONAL EXPERIENCE
Release Manager at Elevance Health
2021 - 2025
• Managed weekly infrastructure releases across diverse IT domains, including networking, mainframe, load balancing, DNS/DHCP, data centers, Active Directory, cloud computing, security, telecomm, and Microsoft 365 migrations.
• Managed multiple Microsoft 365 migrations for Elevance Health partners, coordinating with clients to ensure optimal implementation timing.
• Managed multiple facility SDWAN upgrades during infrastructure release weekends, maintaining clear communication with leadership throughout the process.
• Managed Data Center Windows and Linux server migrations three year project consolidating four Data Centers into two central locations.
• Represented Infrastructure Enterprise Release Management in Change Advisory Board meetings, coordinating with departments to resolve conflicts across infrastructure, application, and tools monthly releases.
• Led yearly Infrastructure department goal creation, overseeing progression and completion of goals.
• Championed migration and creation of SharePoint Online group site for Enterprise Release Management, partnering with internal Technical team. SharePoint Admin for Enterprise Release Management by creating pages, lists, libraries, updating links, and providing permissions.
************@*****.***
• Improved operational efficiency 45% and saved 32 hours monthly by working with the Technical team for SharePoint Online using Python scripts to populate SharePoint list for managed release changes from ServiceNow.
• Increased customer satisfaction scores 65% by eliminating duplicate efforts between Change Management and Release Management for managed release changes.
• Achieved 95% adherence to deadlines over past year by collaborating with cross-functional teams to improve user experience with Enterprise Release Management Infrastructure process and Collisions reporting through ServiceNow yearly dashboard.
• Facilitated collaboration with Change, Incident, and Problem Management teams contributing to 75% improvement in service delivery metrics and significantly enhancing incident response times.
• Contributed to cost savings, enhanced profitability, and impacted bottom line positively by eliminating manual processes and working with Technical team testing and confirming automated processes were working as designed.
• Worked with Digital.ai team testing enhancements for monthly releases, performing regression testing for pipeline deployments and dashboards using Digital.ai, Jira, and ServiceNow tools in UAT.
• Created and managed yearly maintenance schedules in ServiceNow, preventing conflicts and avoiding potential incidents to customers. Decreasing conflicts by 65% over a one year period by working with Application Release Managers and Initiators to reschedule or cancel their change to not impact a release.
• Reduced man hours by 42% by migrating Excel macro driven workbooks to Tableau reports by working with the Technical team on the design of the Tableau.
• Enhanced customer productivity 35% through implementation structured training program that equipped customers with a step by step document of what was expected of their data input.
• Recognized with consistent average company bonus of 14% due to strong performance and contribution to organization.
Release Manager at Homecare Homebase
2016 - 2021
• Created and managed Application yearly release schedule including maintenance, application Agile planning event, release blackout schedule, and sprint schedules.
• Managed weekly and monthly Application releases. Managed five Application releases a year which included three environment releases per each release deploying to UAT, Pilot, and Production environments. Creating run-books for each overall release and reviewing with DevOps. Coordinated with Clinical development, Mobile development, and DevOps teams to understand cross-functional dependencies of application and service changes planned for an Application release. Facilitated application deployment order to ensure a successful release through run-book. Managed Mobile API’s, Application services, and applications planned for the release from planning event through the Production release.
• Championed the creation of Change Management, implementation, and facilitation of weekly Change Advisory Board for releases and hot fixes for the Application side of the business. Including, organized and facilitated emergency Change Advisory Board meetings. Trained Application teams, Mobile teams, Project Management, Scrum Masters, Quality Assurance, and new users on ServiceNow processes with creating change requests and Change Advisory Board processes.
• Worked with Clinical and Mobile teams with creating branch paths, Continuous Integration (CI) and Continuous Deployment (CD) pipelines for new applications, services, and API’s. Facilitated Application release sign- off meeting with Clinical and Mobile development leadership, QA leadership, Infrastructure, Product Management, and PMO leadership.
• Managed Agile teams and services deployment to improve quality of service including increasing efficiency by streamlining the process and improving service delivery time. Allowing a standardize process to help with identifying and mitigating risks effectively.
• Championed migration and creation of SharePoint Online group site for Release Management, partnering with System Admin. SharePoint Admin for Enterprise Release Management, PMO, and Scrum teams by creating pages, lists, libraries, updating links, and providing permissions.
• Owned Agile planning event and coordination for the Application, Architecture, and Infrastructure teams, managing venue reservations, menu planning, and supply procurement—achieving over $100,000 in cost savings.
Principal Software Quality Engineer at Homecare Homebase 2011 - 2016
• Team lead for Mobile Quality Assurance team, providing training and performance management. Worked with Agile team for oversight, analysis, design, Visio process workflows, testing cross-functional code between Clinical and Mobile applications, reports, and web interfaces.
• Advanced knowledge and understanding of Quality Assurance processes and principles. Implemented release readiness strategies for Mobile applications by collaborating with QA and Development leadership.
• Developed and implemented risk assessment processes with Application Agile teams.
• Ensured software testing compliance with company and regulatory guidelines. Worked with Technical Writer for updated release notes with new functionality and Mobile versions.
Prior Positions Held
Release Management
Quality Assurance Analyst
EDUCATION
Middle Tennessee State University
Bachelor of Science, Computer Science
TECHNICAL SKILLS
Release Management Change Management Project Management Cross- Functional Collaboration Agile Methodologies Quality Assurance Infrastructure ITIL/ITSM ServiceNow Microsoft SharePoint Confluence Platform Azure DevOps Digital.ai GitHub GitLab Jenkins JIRA Mainframe Microsoft Office SQL Server Python SAFe SDLC Splunk Tableau Team Foundation Server Visio Waterfall PROFESSIONAL DEVELOPMENT
ITIL v4 Foundation Certificate in IT Service Management WEBSITE
https://www.linkedin.com/in/bradleytpack
Contact this candidate