Office Manager Customer Service

Tenisha Henderson

OFFICE MANAGER

Union, NJ 973-***-**** ****************@*****.***

Objective

To obtain a challenging and rewarding position utilizing my leadership abilities, & organizational skills, while being offered an opportunity for professional growth and advancement. Skills

Office Management-Administrative-Payroll- Tax Specialist- Human Resources- Customer Service– Bookkeeping-Data Entry- Clerical

Experience

Customer Service Representative: Fujitsu, Parsippany, NJ 2024-2025 Data entry, input warranty claims for high end HVAC equipment, assisted customers with registration of equipment, replacing parts, and part ordering. Assisted clients with resolving issues.

Tax Analyst: H&R Block, Essex/Union, NJ 2024-Present Prepared tax returns with highly confidential information. Identified various tax credits, exemptions, and deductions available to clients. Analyzed tax returns to identify areas of potential savings for clients. Reviewed client financial records and documents to ensure accuracy of reported income and deductions.

Human Resource Consultant: Marotta, Parsippany, NJ 2023-2023 Managed onboarding processes for new employees. Implemented HR programs to ensure compliance with legal regulations. Maintained employee records in accordance with company policies and procedures.

Office Manager: Bankers Financial Corp, Totowa, NJ 2022-2023 Maintained filing system for records, correspondence and other documents. Ordered supplies and equipment to maintain adequate inventory levels. Provided administrative support to management team including preparing reports and presentations. Created spreadsheets in Excel to track data such as vacation requests and sick days. Answered phone calls, responded to emails, routed mail and coordinated courier services. Processed payroll accurately ensuring all employees were paid on time. Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.

Multi-Team Leader: H&R Block, Essex/Union, NJ 2020-2022 Managed multiple offices. Developed strategies for problem solving and conflict resolution among team members. Conducted regular performance reviews to assess individual team members' progress. Provided coaching and feedback on employee performance, encouraging professional development. Monitored daily workflow to ensure adherence to established policies and procedures. Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.

Office Manager: H&R Block, Essex/Union, NJ 2018-2020 Organized team activities to build camaraderie and foster pleasant workplace culture. Planned and delivered training sessions to improve employee effectiveness and address areas of weakness. Evaluated individual and team business performance and identified opportunities for improvement. Held regular one-on-one meetings with employees to review performance and priorities and provide feedback. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Interviewed prospective employees and provided input to HR on hiring decisions.

Qualified Sales Specialist: H&R Block, Essex/Union, NJ 2017-2018 Formed relationships with signed businesses and nurtured relationships throughout the tax season. Coordinated and managed agreements made with businesses to ensure HRB fulfilled commitments to all clients. Coordinated Events through Partnerships. Marketing Coordinator: H&R Block, Essex/Union, NJ 2016-2017 Coordinated Events with Partners. Trained Managers and Tax Pros. Conducted weekly meetings to ensure all Managers and Tax Pros were updated on all Marketing Activities. Participated in Good Neighboring Events.

Tax Associate: H&R Block, Maplewood, NJ 2012-2016

Prepared taxes for customers. Dealt with diverse matters which required working knowledge of the business and tax laws. Worked with sensitive and highly confidential information in nature. Education

Essex County College, Newark, NJ associate's degree-Internship Complete Mitchell School of Business, Newark, NJ Certification of Entrepreneurship

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