Customer Service Continuous Improvement

***** **** *** *****

Coupland, Texas *****

Phone: 512-***-****

********.*********@*******.***

Professional Objective

Actively seeking a challenging and responsible position with advancement opportunities to utilize my acquired skills and abilities. Offering 20+ years of experience working in the Nuclear, Semiconductor, Oil and Gas industries involving Planning/Purchasing, Manufacturing, Customer Service, Sales, experience. Highlights of Experience

2024 – 2025 Manufacturing Planner, Paradigm Manufacturing, Hutto, Texas Responsibilities include:

• Creating production schedules and plans for sheet metal manufacturing processes, considering material availability, production capacity, lead times, and customer demands.

• Collaborating with cross-functional teams, including production, procurement, and engineering, to coordinate and prioritize manufacturing activities.

• Monitor production progress and address any issues or delays to ensure on-time delivery of products.

• Optimizing production workflows and processes to improve efficiency and reduce waste.

• Providing input for continuous improvement initiatives to enhance manufacturing operations.

• Weekly production status reporting

•. Maintaining piece part inventories (sub. assy’s) to meet forecast requirements

•. Directed and tracked the production levels of manufacturing

•. Managed daily work schedules for the operation production team: planned and controlled the flow of materials into, through and out of the production floor

•. Responsible for both internal/external demand and forecasting requirements

•. Interacting daily with sales/customer service and engineering for quoting customer contracts/projects to meet financial goals

•. Managed expediting past due, due and future jobs daily to meet monthly forecast goals

•. Processed non-conformance materials internal and externally 2016 – 2023 Buyer, Ultra Clean Technologies, Austin, Texas Responsibilities include:

•. Purchasing of various commodities – to support multiple production lines

•. Maintain supplier relationships – local and overseas

•. Daily production status reporting

•. Maintaining piece part inventories to meet forecast requirements

•. Managed on-time delivery of products from vendors to meet MFG objectives

•. Interacting daily with sales/customer service and engineering for quoting customer contracts/projects to meet financial goals

•. Managed expediting past due, due and future OEM orders to meet monthly forecast goals

•. Maintained regular and special order inventories to meet immediate and long term needs Michelle M. McAuliffe

•. Processed non-conformance materials internal and externally

•. Managed VMI and consignment inventories

•. Assist AP with account issues, account payable and receivables 2010 – 2015 Nuclear Buyer/Planner, Ultra Electronics-NSPI, Round Rock, Texas Responsibilities include:

•. Accurately forecasting monthly revenue to Senior Management Team

•. Job order planning, creation, scheduling and releasing jobs to manufacturing floor

•. Project management, contract milestones

•. Daily production status reporting

•. Maintaining piece part inventories to meet forecast requirements

•. Directed and tracked the production levels of manufacturing

•. Managed daily work schedules for the operation production team: planned and controlled the flow of materials into, through and out of the production floor

•. Responsible for both internal/external demand and forecasting requirements

•. Managed on-time delivery of products from vendors to meet MFG objectives

•. Interacting daily with sales/customer service and engineering for quoting customer contracts/projects to meet financial goals

•. Managed expediting past due, due and future jobs daily to meet monthly forecast goals

•. Maintained regular and special order inventories to meet immediate and long term needs

•. Processed non-conformance materials internal and externally

•. Managed VMI and consignment inventories

2009 - 2010 Customer Service Supervisor, Ham-let USA, Sugarland, Texas Responsibilities include:

•. Managed customer service/inside sales, Ham-Let, USA – order processing/customer quotations

•. Provide customer service/inside sales support for the factory in the United States, South America and Mexico

•. All levels of customer communication – customer to branch, branch to factory

•. Maintain customer relations, on site visit, trade shows

•. Assist in developing new business to gain market share

•. Logistics management – detailed forecasting to factory to insure proper inventory stocking levels to support lean manufacturing floors

•. VMI, vendor managed inventory – manage company owned inventory at a customer’s facility

•. Consignment inventory – min/max and bin systems

•. Contract negotiations/maintenance – VMI and consignment customers

•. Setting up new customer accounts

•. Provide competitor cross over quotations, Swagelok, Parker etc.

•. Project proposals, quoting shut downs/rebuilds / BOM’s

•. Purchasing of material from various OEM vendors

•. Purchasing of material from various OEM vendors

•. Set up and managed Customer Consignment Inventory Contracts

•. Manage daily duties of inside sales, inventory control and warehouse personnel

•. Manage all DMR/RMA’s

•. Daily communication with factory

•. Daily support for the outside sales team

•. Maintain customer contracts

2005 – 2009 Office Manager, Ham-let, Austin, Texas Responsibilities include:

•. Manage all daily customer service activity – Austin, Tx. branch

•. Manage all levels of inventory logistics

•. Manage Shipping and Receiving

•. Purchasing of material from various OEM vendors

•. Contract Negotiations, Project Price Bids

•. Set up and manage Customer Consignment Inventory Contracts

•. Manage daily duties of inside sales, inventory control and warehouse personnel

•. Manage all DMR/RMA’s

•. Daily communication with factory

•. Daily support for the outside sales team

•. Maintain customer contracts

•. Support customer service functions, Ham-Let San Jose, CA. location 2003-2005 Inside Sales, Ham-let, Austin, Texas

Responsibilities included:

•. Order processing

•. Customer quotes

•. Maintained, VMI, Vendor Managed Inventory

•. Manage Consignment Inventories – off site

•. Daily invoicing for customer orders

•. Processing repairs and returns

•. Support of outside sales team

•. Filing/Mail

•. Office Manger Assistant

2000 - 2003 Inside Sales, Yarbrough Southwest Inc., Austin, Texas Responsibilities included:

•. OEM Distributor and Representative

•. Order processing

• OEM vendor purchasing

•. Customer quotes

•. Planner, as per OEM specifications

•. Dispatching and managing field technicians for down tool calls

•. Process DMR/RMA’s

•. Shipping and Receiving

.

Education

Pflugerville High School, 1988

Austin Community College, 1992 – 1994

References

Available on request

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