Facilities Manager Quality Control

JENNIFER LOPEZ

347-***-**** / ************@*****.*** / Brooklyn, NY 11232

SUMMARY

Skilled Senior Facilities Manager with experience in diverse areas of IFM. Successful in directing union members, developing and leading maintenance/building staff and overseeing building systems and operations. Act as a liaison between union delegates and management, mediating and resolving conflicts. I’ve built arbitration cases when necessary and handle the discharge of workers in accordance with the agreed procedures. Strong knowledge of mechanical, HVAC, security and other building systems and maintenance requirements. Skilled in conducting daily inspections to maintain quality control and address any issues immediately. Manage projects from inception through completion including selection of contractors and oversee all related projects. Skilled in developing long-term relationships and building high performance teams. WORK HISTORY

GREY GROUP (Through Jones Lang LaSalle) New York, NY 9/2012 - 9/2023 Senior Facilities Manager (8/2021 - 9/2023)

GREY GROUP (Employed by the firm)

Director of Office Services (9/2012 - 8/2021)

Managed 300,000 RSF of WPP/Grey space within a LEED/landmarked Class A building.

Managed all aspects of maintaining building's smooth operation, including HVAC, electrical, plumbing, waste, lighting, repairs, BMS, and other vital supplementary systems.

Supervised a team of (30) 32BJ union members.

Collaborated closely with cleaning and janitorial services to ensure clean and presentable environment for occupants.

Oversaw surveillance cameras, alarm systems, card access, and managed security team for optimal facility safety.

Led and collaborated with the team and ensured the successful completion of the Operations Compliance Program (OCP).

Meticulously planned and scheduled general maintenance, repairs, remodeling, and capital projects.

Maintained open communication with senior management regarding emergency situations, such as snowstorms, landlord updates and any potential impact on business operations.

Led coordination of the transition from OpCo to JLL; communicated with stakeholders on all activities during transition.

Financial duties included developing annual OpEx and CapEx budgets, conducting monthly financial reporting, accruals, and quarterly reforecasting. Assisted finance in processing payroll.

Approved monthly Corrigo work orders and marketplace requests for the two sites.

Managed and tracked PTO and vacation time for the Facilities team. SOCIÉTÉ GÉNÉRALE BANK 10/2007 - 2/2012

Facilities Manager

Managed 178,437 RSF for Société Generale space at 1221 Avenue of Americas.

Liaised between SG’s Business Units, IT staff, and facility disciplines.

Created budget/costs for upcoming construction projects. Assisted finance in processing payroll.

Managed a team of (10) 32BG union members.

Managed and tracked PTO and vacation time for the Facilities team.

Managed orders and coordinated direct deliveries/installations of large projects.

Oversaw electricians, carpenters, painters, and construction team to ensure work was performed in a timely manner.

Worked closely with property managers and building engineers on Fire Sprinkler Systems, Security Cameras, Emergency Procedures, and Contracts.

Maintained open communication with senior management regarding emergency situations, such as snowstorms, landlord updates and any potential impact on business operations.

Managed moves for departments.

CITIGROUP, NA, Long Island City, NY 1/1995 - 1/2007 CRS Move Coordinator (1/2003 - 1/2007)

Coordinated move staff at Citibank's multiple locations through Midtown and Long Island City.

Developed schedule to move equipment, supplies and office furniture.

Engaged telecommunications, electrical and computer staff to transfer service and equipment.

Managed move schedule with management and ensured a smooth transition of moves from start to finish.

Managed moves from inquiry to closing for all bank properties.

Engaged in furniture reconfigurations and move coordination.

Inspected furniture installation progress to ensure conformance with established specifications.

Planned, budgeted, and scheduled modifications including cost estimates and layouts for reconfigurations.

Redeployed surplus furniture throughout Court Square creating cost avoidance for the corporation.

Worked closely with Senior Project Management to consolidate workspace and create a comfortable working environment for Bankcards, Private Bank, CBNA and Human Resources.

Liaised between vendors and service providers to secure workspace, phones, and computers for new and current staff.

Reviewed floor plans and blueprints with Project Manager for construction build out. CRS Project Support Manager (1/2000 - 1/2003)

Developed, delivered, monitored, and evaluated effective project plans to ensure objectives were met.

Collaborated closely with Project Managers on cost of project and updated management accordingly.

Supported Senior Project Manager and interfaced with Architects, Interior Designers and Project Managers.

Assisted the Project Managers with ongoing construction projects; created contracts for Bid Awards

Prepared Bid Documents for Project Management review. JENNIFER LOPEZ

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CITIBANK, NA (Continued)

Office Services Desk Coordinator (1/1995 - 1/2000)

Responsible for 1,401,630K RSF; assured users were provided with an efficient and timely level of support.

Provided staff scheduling to ensure help desk coverage during normal business hours. Managed PTO schedule and vacation schedule for the staff.

Managed a staff of (15) 32BJ and (9) Local 94 engineers.

Monitored problem management database and followed up with assigned staff to ensure timely problem resolution.

Ensured daily, weekly, and monthly statistics, status reports, and graphical reporting were completed and modified to meet the needs of Senior Management. Coordinated training requirements for Help Desk personnel. SKILLS

Manage Corrigo and Other Work Order Systems; Manage CapEx and OpEx budgets.

Service Planning and Scheduling; Cross Functional Communication.

Develop presentations for leadership and develop Team Goals.

Landlord Relationship Management.

Vendor Management

Time Management

Oversee HVAC and BMS Operations.

Payroll process

Microsoft Office (PowerPoint, Excel, Project), Smart Sheet, Google Apps, SharePoint, Workday.

Dashboards, Building Engines, Corrigo, smartsheets. EDUCATION

New Utrecht High School, Brooklyn, NY

Graduate

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