Center Specialist Data Management

Jami Hannel

**********@*****.*** 712-***-****

Summary

Adaptable professional with proven expertise in optimizing workflows, coordinating projects, and delivering strong results across various initiatives. I am skilled in analysis and efficient execution, alongside abilities in team coordination and cross-functional collaboration. I am eager to apply my organizational, communication, and analytical skills to support diverse functions.

Professional Experience

Confidential, (Remote) 2014 – 2025

● Led the planning and execution of diverse projects across multiple online platforms.

● Defined project plans, established timelines, and managed complex workflows, consistently meeting deadlines.

● Drove content creation strategies focused on scalability, consistency, quality assurance, and continuous process improvement.

● Partnered with development teams to enhance CMS, UI, and internal tools, implementing creative workarounds to prevent workflow interruptions.

● Managed a budget exceeding $700,000, ensuring fiscal responsibility.

● Utilized Zoom, Airtable, Slack, Google Suite, JIRA, Excel, Word, Adobe, and Microstrategy for planning and coordination.

● Consistently exceeded OKRs, KPIs, and performance metrics on time and under budget.

● Recognized for a collaborative management style.

● Designed and implemented content strategies to diversify products and support product managers' initiatives.

Client Services & Editorial Manager

Led a team of up to 15 resume writers and reviewers, overseeing all aspects of client service operations including order assignment, editorial feedback, and delivery thousands of top-quality resumes.

●Provided personalized service and fostered long-term client relationships.

●Produced detailed order reports, leveraging data to recommend improvement strategies.

●Collaborated cross-functionally to develop business improvement plans and identify new revenue opportunities.

●Managed and delegated new orders to writers, consistently meeting tight deadlines.

●Recruited and wrote onboarding and various documents related to content development.

EDITOR 2014-2015

●Proofed, edited, and delivered resume service orders, ensuring high quality and accuracy.

GetInterviews, Remote 2006 – 2013

Manager, Professional Analysis Team

●Oversaw daily activities and ensured high client service standards.

●Supervised up to 30 virtual representatives, managing leads, delegating work, and calculating payroll.

●Created incentive contests, driving business growth.

●Recruited qualified individuals, developed training materials and onboarding process.

●Recognized for superior training skills and ability to coach underperforming team members to achieve sales performance goals.

Previous remote experience includes Pre-employment Verifications Specialist, Account Specialty Team Supervisor, and Reservations Team Manager.

Skills

Operational & Administrative Support

● Project Coordination & Management

● Workflow Optimization & Process Improvement

● Data Entry & Management

● Calendar & Schedule Management

● Reporting & Data Analysis

● Budget Oversight

● Office Support

● Cross-functional Collaboration

Human Resources & Recruiting

● Candidate Sourcing & Outreach

● Recruitment Support & Interview Coordination

● Onboarding Assistance

● Talent Acquisition Support

● Basic Employee Relations

● Resume & Profile Review

Editorial & Content Activities

● Editorial Review

● Copyediting & Proofreading

● Content Standards

● AI Output Analysis & Prompt Engineering

● Content Strategy & Curation Support

Team & Project Coordination

● Team Support & Guidance

● Performance Monitoring

● Problem Resolution & Risk Management

● Training & Coaching

● Virtual Team Coordination

Software & Tools

● Google Workspace (Docs, Sheets, Slides, Drive)

● JIRA, Airtable, Slack, Zoom

● Trello, Monday, Confluence

● Microstrategy

● CRM Software

Contact this candidate