Project Manager Specializing in Process Improvement and Quality

TODD MATRISE

West Amana, IA ● (***) *** – **** ● ***********@*****.***

Summary of Qualifications

• Project Manager and ASQ-certified Lean-Six Sigma Black Belt with over 5 years of supervisory experience.

• Collaborate with cross-functional teams to develop project plans using Gantt Charts and A3 methodology, ensuring alignment and timely execution through clear and consistent communication with all stakeholders and leadership.

• Apply Lean Six Sigma methodologies to effectively eliminate process waste, reduce cycle times, and control variation.

Professional Experience

Sedgwick Claims Management, Memphis, TN (remote) 2022-2025 Sr. Project Manager – Six Sigma Black Belt

• Managed multiple simultaneous projects that were highly complex and demanding through the project life cycle, including after-launch support.

• Developed, created, and managed the Project Governance Process that managed the status reporting of all projects and communicated both internally and to the client.

• Designed and created metrics/KPIs for operational management, goal adherence, and project success tracking.

• Subject Matter Expert and trainer for Genesys (telephony system).

• Responsible for managing, maintaining, troubleshooting and resolving technical problems with Genesys.

• Mentor for Six Sigma and Project Management colleagues, leading to the certification of eight Six Sigma Green Belts.

U.S. Nameplate, Mt. Vernon, IA 2020-2022

Quality Manager

• Administer QMS and customer audits, ensuring ISO certification is maintained.

• Communicated with the customers pertaining to non-conforming goods, arranging for their return/replacement, and investigation into the root cause for the defect.

• Designed blueprint training, PPAP/FAIR training, and Returned Material Authorization training.

• Was the go-to person to communicate and visit at-risk customers due to poor performance.

• Conducted corrective and preventative action activities using root-cause analysis and other problem- solving tools.

Crystal Group, Hiawatha, IA 2018- 2020

Sr. Quality Engineer

• Designed and implemented the AS9100 FAIR process as a new manufacturing process. Further improved the process by shortening lead time by 70% and improving data collection to 100% sampling.

• Created and submitted AS9100 FAIRs for various aerospace clients, ensuring customer requirements were met. Communicated with the customers quality representatives to understand specific requirements and presentation of the completed FAIRs.

• Assisted in hiring, training, and developing a team to sustain the heavy workload.

• Created and implemented a process that established per-unit Configuration Records for complete traceability, enabling targeted recalls and providing customers with on-demand access to build histories. Todd Matrise Page 2

Timberline MFG., Marion, IA 2017 - 2018

Quality Manager

• Administer Quality Management Systems and customer audits, ensuring the AS9100 certification was maintained.

• Interact with customers and suppliers to review specific quality opportunities, resolve complaints and conduct reviews of new products.

• Administer corrective and preventative action program using root-cause analysis and other problem- solving activities.

• Conduct management review meetings to report on performance data.

• Championed a continuous quality improvement environment. Cobham (contract position), Davenport, IA 2014 - 2016 Continuous Improvement Engineer

• Build a continuous improvement program across all value streams, incorporating the concepts of Standard Operating Framework (SOF), Excellence in Delivery (EiD), Root Cause Analysis, Corrective and Preventive Action.

• Drive kaizen events and continuous improvement efforts with a focus on business growth in the Aftermarket Department through cost reduction, lead time reduction, quality improvement.

• Improve customer satisfaction by helping the division reduce costs and lead time while improving quality and service.

• Work closely with quality teams to identify adverse trends and systemic issues to ensure accurate root cause analyses and to determine areas of culpability. Develop actions to focus programs on these areas to drive measurable improvement.

• Work closely with training resources to train and motivate associates in the use and implementation of continuous improvement principles.

Military

United States Marine Corps 1991-1995

Educational Summary

University of Iowa, Iowa City, IA

B.A. in Psychology

Training/Skills:

Lean Six Sigma Green Belt – Rockwell Collins

Lean Six Sigma Black Belt - ASQ

ISO 9001/AS 9100 Lead Auditor

Genesys PureCloud (Telephony System)

JURIS (Claims Management System)

SAP – Manufacturing ERP System

Key Responsibilities

Lead a portfolio of strategic accounts, serving as the primary point of contact and trusted advisor. Orchestrate seamless collaboration between Professional Services, Support, Product, and Sales teams. Drive regular Quarterly Business Reviews to showcase value delivery and growth opportunities. Develop and execute customer success plans aligned with clients' business objectives. Proactively identify and coordinate resolution of customer needs through cross-functional partnerships

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