Customer Service Success

BRITTANY RIGGS

*****************@*****.*** 702-***-****

Professional Summary

Dynamic and results-oriented Customer Service Specialist with 9 years of experience delivering exceptional client support and personalized service strategies. Proven ability to build long-term relationships, resolve complex issues efficiently, and foster customer satisfaction through proactive engagement. Skilled in managing high-volume client interactions, analyzing performance data, and collaborating cross-functionally to improve user experiences. Known for a strong customer-first mindset, clear communication, and consistently exceeding service expectations.

Professional Experience

Assistant Customer Success Lead (Remote)

Tradebloc Inc — March 2020 – March 2025

• Led customer service operations and streamlined response protocols, enhancing client satisfaction across key accounts.

• Improved customer health scores by 30% through proactive risk identification and engagement strategies.

• Collaborated with product, engineering, and sales teams to implement customer feedback into platform updates.

• Developed successful upsell campaigns, contributing to a 20% increase in annual revenue.

• Recognized for delivering creative solutions that significantly improved customer experiences.

Customer Success Representative (Hybrid)

Textbroker — January 2017 – February 2020

• Managed customer onboarding, training, and success planning to drive product adoption.

• Delivered clear, engaging presentations to clients, enhancing user engagement and retention.

• Partnered with internal support teams to resolve customer issues, maintaining a 95% renewal rate.

• Leveraged competitor insights to refine service strategies and maintain a strong market position.

Customer Success Representative

City of North Las Vegas — June 2015 – November 2016

• Led a team focused on improving customer service delivery and overall satisfaction.

• Designed and implemented onboarding programs, reducing ramp-up time by 20%.

• Developed team training resources and conducted workshops to increase product knowledge and adoption.

• Engaged with stakeholders across departments to align service strategies with organizational goals.

Skills

• Customer Relationship Management (CRM)

• Conflict Resolution & De-escalation

• Customer Retention Strategies

• Data-Driven Decision Making

• Team Leadership & Training

• Business Reviews & Presentations

• Software Implementation & Troubleshooting

• Cross-Functional Communication

• Microsoft Office Suite & CRM Tools (e.g., Zendesk, Salesforce)

• Upselling & Business Development

Education

Arizona State University

Bachelor of Science in Family and Human Development, Minor in Communications Graduated: 2011

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