Customer Service Accounts Payable

Joy Kachnycz, Red Lion, PA

*******@******.***, 717-***-****

Education: York Suburban Senior High School, 09/1989-06/1993

Completed some coursework at Yorktown Business Institute, York, PA

Skills: Flexible, adaptable, and reliable worker with 25+ years of customer service experience. Proficient in Microsoft Teams, Zoom, Google Office, Peachtree Accounting. Past experience in Payroll/Accounts Receivable/Accounts Payable.

Experience:

E-Commerce, 2011-Present

Red Lion, PA

Sourcing a variety of products, marketing to attract and retain customers, providing excellent service to customers, reconciling accounts

American Automotive, 2017-2024

Red Lion, PA

General office duties including faxing and scanning information, scheduling appointments, checking customers out when work is complete, ordering parts and invoicing customers.

Worked here on an as needed basis, as this was my family’s business.

Customer Service Associate, 2010-2011

Walmart, Sarasota, FL

Assisted customers with purchases and returns.

Maintained an organized work space.

Transferred to a Customer Service Manager.

Hospital Billing Clerk, 2003-2004

Wellspan Health, York, PA

Effectively Completed Tricare Hospital billing.

Physician Office Assistant, 2002-2003

Wellspan Health York, PA

Completed intakes for Psychiatric Evaluations for IOP services, as well as placement for inpatients.

Scheduled evaluations for counseling and IOP; followed up with aftercare appointments, notified PO’s of attendance/compliance.

Verified insurance coverage. Assisting patients to get coverage if personal health insurance was not in place. This involved completing Medical Assistance applications and working with the York County Drug and Alcohol department.

Worked with York County Drug and Alcohol for funding of services.

Accurately completed monthly spreadsheets and attended meetings.

AT&T Cellular, 1998-1999

Pittsburgh, PA

Inbound customer service agent, managing several accounts.

Assisting with customer accounts and retention.

Taking payments and reconciling accounts.

Up selling services to customers, offering discounts and rewards to retain accounts.

Vanguard Cellular One, 1996-1998

York, PA

Inbound customer service and retention associate.

Managed large business accounts, offering services to executives.

Programmed cell phones; traveled to Lancaster and Harrisburg to deliver cell phones and collect paperwork.

Work between offices to pick up inter-office mail; acting as Executive Secretary.

Responsible for petty cash between three offices, ordered supplies including business cards, handling office bills.

Scheduled all appointments for outside sales representatives.

Vanguard Cellular One was bought out by AT&T.

Truck Driver, 2001-2002

Coca-Cola of York

Route truck driver, filling vending machines and removing money from machines.

F&S Transportation, 1999-2001 and 2010-2011

Manchester, PA

Route school bus driver, safely driving students to and from school.

Obtained Class B CDL.

Seasonal Work:

Server at Tiffany’s Restaurant, Alexander’s Restaurant, Weiner World, Starlight Diner (all no longer in business).

Retail experience working at KB Toy’s, Boscov’s, Walmart; seasonal while driving the school bus.

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