Customer Service Rep
Resume:
Customer Service Rep -Resume -~ Done
Marie Hudson
**************@*****.*** 954-***-**** Boynton Beach, FL
SUMMARY
Dedicated professional seeking Customer Service Rep role with ove 20 years of experience in healthcare settings. Proven
ability to provide compassionate care, de-escalate crises, and effectively communicate with diverse populations. Skilled
in electronic charting, documenting behaviors, and monitoring vital signs, ensuring high-quality service and patient
satisfaction.
WORK EXPERIENCE
Neuro Behavioral Hospital West Palm Beach, Florida
Mental Health Technician Jun 2023 - Present
* Provide crisis intervention to de-escalate situations involving agitated or violent patients.
* Encourage positive behaviors in clients by modeling appropriate behavior management techniques.
* Chart patient observations in adherence to prescribed procedures and standards.
* Ensure patient safety through close monitoring and supervision during day and night shifts.
Maxim Health Services Fort Lauderdale, Florida
Certified Nursing Assistant Jun 2022 -Jun 2023
* Delivered compassionate care to mentally ill patients, ensuring their dignity and privacy during personal hygiene
tasks such as bathing and dressing.
* Monitored vital signs and administered medications as prescribed, contributing to the overall health management
of patients.
* Completed daily documentation and input reports into practice databases, maintaining accurate records of patient
care.
ComForCare Boynton Beach, Florida
Certified Nursing Assistant Jun 2016 -Jun 2020
* Monitored and documented vital signs and intake information to ensure patient stability, reporting observations
and concerns to nursing staff.
* Assisted patients with personal hygiene and daily activities, maintaining dignity and privacy while providing
support with tasks such as bathing, dressing, and grooming.
* Administered medications and treatments under the direction of licensed medical personnel, ensuring adherence
to care protocols and accurate record-keeping in practice databases.
EDUCATION
Texas High School Texarkana
High School Diploma
CERTIFICATIONS
CPI 2024
Certified Home Health Aide
Certified Nurse Assistant
CPR
SKILLS
Electronic Charting * Transporting Patients * Observing Responses * Documenting Behaviors * Vital Signs Monitoring
* Time Management
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