ICT Officer

MORGAN MAWILA RESUME

Office of The Vice President,

P.O. Box 50773,

Work Telephone: +260*********/+260*********

Independence Avenue Ridgeway Area,

Lusaka-Zambia

10101.

Mobile No.+260*********/+260********* Email: ************@*****.***

Professional Summary:

A highly experienced Computer expert in Technology. To undertake the provision of ICT technical and Support services in the design, development, acquisition, implementation and maintenance of information systems in order to ensure efficient provision of e-services.

Education :

Assam Don Bosco University Assam Guwahati India October,2013-Septmber2019. Bachelors Degree in Computer Applications (IT)

University of Zambia July,2004- December, 2004: Certificate in Records Management

February 1996-December,1998 Senior Secondary School.

January 1994 -November1995 Junior Secondary Secondary. 8,9.

January,1986 -October1992 Primary education Grade 1-7.

Employment History:

20th October,2022 Cabinet Office. till now.

Working as ICT Officer in the office of the Vice President assisting Employees termed as clients (end users) IT support. helping clients from Government Ministries, departments and spending agencies with computer problems.

Computer trouble shooting to clients/Officers with or no Computer knowledge for help. Installation and configurations of Computers and Printers. Setting up of Virtual meetings for her honors the vice president of the republic of Zambia. Attend council of ministers’ meetings. While at Smart Zambia from 2017 to 2019 Worked as an intern under the department of Service Management (Help Desk IT Support Technician) Worked as IT support, software Engineering, Technology-IT Technicians and software quality assurance assistant.

SCCM Installation within the Service Management console.

Processing of Electronic pays lips to all government employees. issuance of office 365licensing networking.

Provide the first line support for users in the Government (GRZ) domain in order to resolve issues.

Joining Government Computers and printers on domain.

Under internship also worked at a National Contact Center Receiving calls through mobile phones Cisco IP phone, Huawei IP used Avaya inbound system of call center.

Skype for business, google teams, Zoom and outlook respectively.

Finally, worked in the Registry as an Assistant. From May/20/2005. Started as grounds man worked in the government farm as fruit picker, planting Vegetables and other farm products. Then in 2010 December, -June, 2017.worked Registry works. among the responsibilities are,

Management of Records keeping,

Deal with incoming mails

Mail delivery

Classification of mails or action

Filing of records on file

Filing back of files after action for safe keeping in filing cabinets.

Mail sorting

Maintain confidentiality

Document binding.

Mail scanning and finally faxing.

Did customer services and assisted with face to face enquiry regarding sizing and availability of products. Operating the till and cash handling and card payments.

Assisted with the up keep and appearance of the store

Making sure our clients fill at home in a clean and attractive environment.

SAFE TECH SECURITY COMPANY:

(Security Guard) March- September,2003.

Worked as a security guard. To keep the company property safe

Protect members of staff safe from danger and take patrols to monitor the company premises.

AWARDS AND ACHIEVEMENTS:

after working as an intern at smart Zambia under services management in october,2022 I was awarded a full time and permanent Employment for my dedication, and hard working.

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