Customer Service Medical Billing

Location:

Charlottesville, VA

Salary:

18.00

Posted:

July 30, 2025

Contact this candidate

Resume:

Professional profile

Seeking work in the field of customer service and reception.

Education

Career Diploma in Professional Secretary, September 1993

International Correspondence School, Scranton, PA

Career Diploma in Personal Computer Specialist, November 1996

International Correspondence School, Scranton, PA

Career Diploma in Medical Billing/Claims Program, May 2007

Professional Carrer Development Institute, Atlanta, GA

Work experience

Guest Services/Security

Westminster Canterbury of the Blue Ridge, Charlottesville, VA 04/2023-06/2025

Logged in visitors, vendors, caregivers, and contractors at the main security gate. Kept a daily log on

every shift of safety incidences, phones off the hook, residents needing assistance, calling of rescue squads, fire truck or any other emergency vehicle entering the campus. Escorted emergency vehicles to the appropriate entrances. Answered multiline switchboard and transferring calls. Patrolled the building locking certain doors and checking out each floor.

Housekeeper

The Federal Institute, Charlottesville, VA 01/2018-02/2022

Responsible for cleaning bathrooms, emptying wastebaskets, replacing supplies, sweeping and mopping

floors. Cleaned rooms, hallways, lobbies, lounges, corridors, elevators, stairways and locker rooms. Used

specialized equipment to clean, polish and scrub floors. Dusted furniture and high to reach places.

Concierge

The Lodge at Old Trail, Crozet, VA 12/2015-11/2016

Responsible for making sure guests and care givers signed in and out. Delivered packages to residents.

Maintained cleanliness of restrooms and main lobby. Assisted with various activities to comfort residents.

Receptionist

Adecco Staffing, Charlottesville, VA 06/2014-12/2015

Provided excellent customer service in person and over the phone. Answered questions

Inquiring about services offered and answered multiline switchboard.

Sales Associate

Kmart, Charlottesville, VA 03/2012-06/2013

Responsible for maintaining the garden center and assisted customers with needs and concerns. Assisted with putting up displayed and operating the cash register.

Unit Secretary

Martha Jefferson Hospital, Charlottesville, VA 03/2008-05/2011

Responsible for ordering supplies. Updated physicians on-call schedule daily. Assisted with billing insurance. Went to the mailroom to get mail to sort and distribute.

Access Referral Specialist

UVA-Health System, Charlottesville, VA 09/2006-04/2007

Scheduled follow-up appointments and registered new patients according to department policies and procedures. Collected and documented co-payments in ledger. Obtained referrals and pre-authorizations from doctors’ offices and insurance companies.

Health Unit Coordinator

UVA-Health System, Charlottesville, VA 10/2003-09/2006

Updated and maintained patient records assuring consistency with state laws. Pulled, filed and return charts for clinic. Managed chart room and created new charts. Additional covered front desk and verified data from patients’ personal health information.

Office Services Specialist

UVA-Health System, Charlottesville, VA 11/2000-10/2003

Pulled, filed and returned patients charts for clinic. Filed loose material in patient charts and created new charts.

References

John Baker- Manager

Guest Services and Transportation

Westminster Canterbury of the Blue Rudge

250 Pantops Mountain Road

Charlottesville, VA 22911

434-***-****

****.*****@**-**.***

April Shifflett – Supervisor