Customer Service Care

PROFESSIONAL SUMMARY

Banking, administrative and business professional with over 26 years of experience in financial and customer care operations, as well as in retail.

Committed to exceptional customer service and driven by challenges. Proven ability to manage multiple assignments efficiently while meeting stringent deadlines.

AREA OF STRENGHTS

Self-Motivated

Multi-Tasking

Time Management

Customer Interaction Skills

EDUCATION

1976-1979 Brown High School Atlanta, GA

Diploma

EMPLOYMENT

Dec 2014-Oct 2023- Emory University/ Credit Union 1- Decatur, GA

Collections Coordinator/ Member Solutions Specialist- Responsibilities:

Collections-call members concerning past due loan.

Addressed and resolved all account holder questions about active accounts.

April 2004-Dec 2013- Credit Union of Atlanta- Atlanta, GA.

Loan Processor- Responsibilities:

Process loan applications

Closed loans accounts once a decision was made.

Repairing claims to collect payoff on auto loan financed with the credit union.

Handled wire transfers order ATM and Debit cards and checks.

Mailed out title for paid off Auto loans.

Opening accounts

Assisting members with their daily banking needs

Jan 1994-2004-South Trust Bank/Wachovia Bank- Atlanta, GA.

Teller Supervisor- Responsibilities:

Supervise a line of five tellers.

Monitor tellers regarding overage and shortage of their drawer

Process transactions for larger amounts of commercial customers within the area of the bank.

Ordered money and verified shipment.

Replenish and balance of the ATM machine and cash dispenser.

Completed monthly reports.

Maintained and balanced cash drawer daily.

Secured the financial institute daily.

Opening and closing the branch.

June 1994Aug 1998 Heilig-Myers Furniture Store- East Point, GA

Office Manager/Collection Clerk- Responsibilities:

Balancing and depositing of store funds

Keeping records of store paperwork

Processes insurance and bankruptcy claims

General customer service

Answering multi phone line and inside collection

Handling extensive customer contact and complaints

SKILLS:

Proficient I Microsoft office

Great customer service skills

Capable of goal setting

Follow through resulting in quota attainment.

Self-Motivated

Multi-Task

Time Management

Customer Interaction Skills

REWARDS/CERTIFICATES

Profit Sharing every quarter -

Yearly Trophy for the employee of the month - South Trust Bank

Certificates for not having outages -South Trust Bank

References Available per request

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